City of Delaware, OH ยท 3 weeks ago
Clerical Specialist (part-time)
Delaware, OH
Part-time
Onsite
New Grad, Entry LevelThe City of Delaware is an award-winning local government organization known for its professionalism and customer service orientation. The Clerical Specialist is responsible for providing general clerical office support, answering inquiries, and maintaining records while ensuring effective communication with citizens and fellow employees.
Responsibilities
Answers incoming phone calls, directing caller to appropriate department or providing information
Greets building visitors, directing them to appropriate department or personnel, providing general city-wide information, and providing specific information about department policies/programs
Processes cash and non-cash payment transactions ensuring accuracy
Performs income tax and utility billing data input and posting
Accepts for and signs for deliveries
Prepares daily outgoing mail and sorts incoming mail to each department
Assists with the coordination of collection efforts for overdue payments related to income tax, utility billing, planning fees, engineering fees and other departmental charges
Communicates with individuals and businesses to resolve outstanding balances professionally
Performs other duties as assigned
Qualification
Required
Possession of a high school diploma or GED equivalency
Regular and reliable attendance
Basic accounting
Finance
Microsoft Office applications (e.g., Outlook, Word, Excel, Publisher, Access, Sharepoint, OneNote, and Teams) and other computer software
City and Department goals and objectives
City and Department policies and procedures
Government structure and process
Standard office procedures
Application of customer service procedures and techniques
English usage, spelling, grammar, and punctuation
Standard office practices and procedures
Record keeping and filing practices
Excellent organization, attention to detail, accuracy, time management, and critical thinking skills
Using tact, discretion, initiative, and independent judgment within established guidelines
Civic engagement and customer service
Operating a personal computer and multi-line phone system
Maintaining tact and composure during difficult communication exchanges with visitors/callers who may be upset, distraught, irate, or otherwise unable to function within a reasonable range of constructive behaviors
Developing rapport with internal and external persons that serve as points of primary contact
Understand, interpret, and apply laws, rules, or regulations to specific situations
Operate assigned equipment
Add, subtract, multiply, and divide
Calculate fractions, decimals, and percentages
Prepare correspondence
Compile and prepare reports
Understand and follow written and oral instructions, policies, and procedures
Be honest, dependable, and trustworthy
Maintain effective working relationships
Communicate effectively, both in oral and written form
Exercise independent judgement and discretion
Work in a professional office environment
Evaluate and analyze customer needs to provide exceptional customer service
Define problems, collect data, accurately enter data, establish facts, draw valid conclusions using judgment and analytical skills
Learn department functions thoroughly in order to provide general information and explain details department processes and procedures
Respond courteously to public inquiries which are sometimes controversial or adversarial
Multi-task with numerous and frequent interruptions
Perform duties accurately and efficiently under time sensitive deadlines
Work well under pressure
Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
Preferred
Related experience and/or training preferred
Benefits
Excellent benefits and retirement packages
Payment of the statutorily required employee contribution to the Ohio Public Employees Retirement System (OPERS)
Company
City of Delaware, OH
One of MONEY Magazine's 100 Best Places to Live in America in 2017, the City of Delaware is located just north of Columbus and has a population of 40,000.
Founded in 1808
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase