MetLife · 1 day ago
Client Services Consultant II
Atlanta, GA
Full-time
Hybrid
Entry Level
$64K/yr - $85K/yr
1+ years expMetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Client Services Consultant II role offers administrative and consultative support to National Accounts group insurance clients, ensuring exceptional customer service and managing overall customer relationships.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Functions as the primary point of contact for clients regarding administrative inquiries
Acts as a liaison between the client and internal MetLife teams, delivers consultative solutions, advocates on behalf of customers, ensures prompt resolution of client concerns, leads customer-related projects, and maintains comprehensive knowledge of each client's plan design
Delivers outstanding service and ensures client satisfaction
Leads and participates in both external customer and internal-facing presentations and meetings
Establishes comprehensive procedures and reports, reviews contractual documents and plan certificates, and ensures precise data entry into MetLife systems
Participates in and prepares for annual stewardship meetings, finalist meetings and other strategic planning meetings required with clients and brokers
Participates in client onsite and virtual benefit fairs, vendor summits, and wellness events as required
Serves as a liaison and collaborates with internal partners to facilitate effective problem resolution and troubleshooting
Assists with client requested audits
Works with the Financial team to complete client reports, analyze results, and identify trends
Works closely with Underwriting, Contracts, and Plan Master to promptly process all plan design changes specific to each client
In coordination with the Implementation team, oversees and coordinates implementation of new benefit coverages, as well as the integration of additional MetLife products for each client
Maintains awareness and knowledge of MetLife’s and competitors’ products and trends
Performs other related duties as assigned or required
Qualification
Required
1-2 years of relevant experience
Possesses comprehensive knowledge of both core and voluntary Group Benefits products, including Dental, Life, Disability, Vision, Pet, Auto & Home, Accident and Health, Critical Illness, and Hospital Indemnity coverage
Skilled in using Microsoft Office Suite, including Word, Excel, and PowerPoint
Strong organizational, interpersonal, and written and verbal communication skills
Proficient with Teams, Zoom, Webex, Google Meet, and other meeting platforms
Excellent project management abilities, such as effective problem-solving, keen attention to detail, strong analytical thinking, and clear decision-making
Skilled at aligning client expectations with what MetLife can deliver
Demonstrates initiative in acquiring business knowledge and actively pursues opportunities for personal growth and development
High School diploma required; BS/BA preferred
10% travel is required with the role
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Insurance News in the United States
2025-12-13
2025-12-03
2025-12-02
Company data provided by crunchbase