MillTown Plumbing, Heating, Cooling and Electrical ยท 3 weeks ago
Dispatcher
Chelmsford,MA,US
Full-time
Onsite
New Grad, Entry Level
$59K/yr - $73K/yrMillTown Plumbing, Heating, Cooling and Electrical is a dynamic, family-owned business with over 45 years of expertise. They are seeking a Dispatcher to evaluate customer calls, assign technicians, and ensure quality customer experiences while managing field operations.
ConstructionHome RenovationInfrastructureProject Management
Responsibilities
Evaluate customer calls and assign the best technician to each service appointment
Relay accurate information to technicians, ensuing proficient, quality customer experiences
Manage the whereabouts and needs of every technician in the field
Record the results of each service call and create report summaries for senior management
Be professional and establish customer rapport, encouraging repeat business
Respond to customer requests, resolving issues and promoting Milltown
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
Update customers throughout the day on the technician's progress
Follow up on leads and unsold work from our technicians
Qualification
Required
Proven track record in customer service
IT competent; good typist and proficient with phone systems
Highly organized with exceptional follow-through abilities
Strong verbal and written communications
Ability to build trust, defuse conflict and hold others accountable
Engaging personality that blends well with a fast-paced, goal-driven environment
Competitive individual contributor who also loves to win as a team
Highly motivated, flexible and great attitude on life
Preferred
Bachelor degree or equivalent is a plus
Benefits
PTO Time
Flex Schedule
Get Paid Weekly
Bonuses
401(k) Match @ 4%
Paid Training, Educational Allowances/Reimbursement for Field-related Courses
Blue Cross Blue Shield Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays to Celebrate
Company Events
Company
MillTown Plumbing, Heating, Cooling and Electrical
With 45+ years of experience, MillTown Plumbing, Heating, Air Conditioning, Drain Cleaning & Electrical is dedicated to delivering expert comfort solutions to residential and commercial customers in Northeastern Massachusetts and Southern New Hampshire.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase