National Association of Latino Healthcare Executives ยท 1 day ago
Systems Administrator IV, Health Systems – EPIC, MyChart
Pleasanton, CA
Full-time
Onsite
Senior LevelThe National Association of Latino Healthcare Executives is seeking a Systems Administrator IV to support the MyChart module. This role involves system build, testing, validation, and ongoing support of assigned applications, while collaborating with various teams to enhance the electronic health record system.
Health CareHospitalMedical
Responsibilities
Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities
Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback
Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions
Assists technical and project team members to resolve system problems and application-specific issues
Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement
Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues
Escalates unresolved or critical issues, risks or problems to system engineers
Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback
Plans and performs complex system configuration
Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure
Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate
Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes
Supports vendor support activities, as appropriate
Participates in and influences change management processes
Defines the maintenance, modification, and documentation of complex and advanced applications
Supports the development of guidelines to prevent and/or resolve recurring problems
Recommends and executes performance tuning and optimization activities
Qualification
Required
Clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record
Ability to perform in depth and precise investigation and documentation of future-state operational specifications and application functionality
Experience in analyzing application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software
Ability to develop and document internal procedures that will be used in conjunction with Epic applications
Experience in analyzing clinical and business operations and investigating user preferences
Ability to prioritize & implement requested system changes & updates
Experience serving as a liaison between end users, third parties, and Epic implementation staff
Ability to develop and document internal procedures, collect information and prepare specifications of system enhancements
Experience in analyzing functionality in new releases and testing each new release
Experience providing supervisory support of the system administration team
Ability to complete work assignments and support business-specific projects by applying expertise in subject area
Experience supporting the development of work plans to meet business priorities and deadlines
Ability to ensure team follows all procedures and policies
Experience coordinating and assigning resources to accomplish priorities and deadlines
Ability to collaborate cross-functionally to make effective business decisions
Experience solving complex problems and escalating high priority issues or risks, as appropriate
Ability to recognize and capitalize on improvement opportunities
Experience practicing self-development and promoting learning in others
Ability to proactively provide information, resources, advice, and expertise with coworkers and customers
Experience building relationships with cross-functional stakeholders
Ability to influence others through technical explanations and examples
Experience adapting to competing demands and new responsibilities
Ability to listen and respond to, seek, and address performance feedback
Experience providing feedback to others and managers
Ability to create and execute plans to capitalize on strengths and develop weaknesses
Experience supporting team collaboration
Ability to adapt to and learn from change, difficulties, and feedback
Ability to meet timelines to drive the delivery of appropriate, sustainable, and prompt solutions
Experience assisting technical and project team members to resolve system problems and application-specific issues
Ability to support the stability, availability, and performance of enterprise systems
Experience performing complex systems analysis to identify problems, trends, and opportunities for improvement
Ability to provide first and second level support for enterprise systems and systems in one or more additional IT domains
Experience diagnosing, troubleshooting, and resolving complex incidents to minimize system issues
Ability to escalate unresolved or critical issues, risks or problems to system engineers
Experience supporting communications with product users and suppliers
Ability to plan and perform complex system configuration
Experience participating in installs, upgrades, or decommissions of designated systems, products, and infrastructure
Ability to create documentation of new and existing system configuration and procedural information
Experience ensuring system configurations documentation is complete and accurate
Ability to plan the implementation of hardware and software changes into environments
Experience performing impact analyses of system changes
Ability to support vendor support activities, as appropriate
Experience participating in and influencing change management processes
Ability to define the maintenance, modification, and documentation of complex and advanced applications
Experience supporting the development of guidelines to prevent and/or resolve recurring problems
Ability to recommend and execute performance tuning and optimization activities
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
Company data provided by crunchbase