Oracle · 10 hours ago
Senior Customer Success Insights Analyst
United States
Full-time
Remote
Mid, Senior Level
$98K/yr - $200K/yr
5+ years expOracle is a world leader in cloud solutions, and they are seeking a Senior Customer Success Insights Analyst to transform customer data into actionable insights. This role involves analyzing customer behaviors, defining KPIs, and presenting recommendations to enhance customer engagement and satisfaction.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Analyze Customer Success data and KPIs to identify trends, risks, and opportunities related to customer health and business performance
Develop and maintain dashboards and reports using BI tools to track key metrics such as customer churn, retention, engagement, and satisfaction
Conduct deep-dive analyses to assess the effectiveness of Customer Success initiatives and inform continuous improvement
Present clear, actionable insights and recommendations to Customer Success leadership and other stakeholders to support data-driven decision-making
Partner with cross-functional teams, including Finance, Data Science, Sales, and Customer Success, to drive initiatives that enhance the customer experience
Automate and optimize data workflows and reporting processes to ensure data integrity, quality, and governance
Monitor and measure the impact of Customer Success strategies using relevant KPIs and business metrics
Mentor junior analysts, establish best practices, and stay current with emerging tools to continuously help elevate the team’s reporting and analysis capabilities
Qualification
Required
Bachelor's degree in Business, Analytics, Finance, Information Systems, or a related field
5-7 years of experience as a Business Analyst, Financial Analyst, Operations Analyst, or in a similar data-driven role, ideally within a SaaS, technology, or customer-facing environment
Demonstrated expertise in data analysis, reporting, and visualization
Advanced proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook); strong Excel modeling skills required
Track record of successful project management, including the ability to take ownership and deliver on multiple priorities and deadlines concurrently
Strong executive communication and data storytelling skills; ability to simplify complex topics for non-technical stakeholders
Highly analytical self-starter with strong attention and organization skills, and a motivation to solve complex business problems
Comfortable operating independently and as part of a high-performing team; adept at engaging with executive leadership
Professional level of English is required
A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset
Preferred
Master's degree a plus
Hands-on experience with BI and analytics platforms such as Domo, Tableau, Power BI, or Oracle Analytics Cloud is strongly preferred
Experience with Customer Success operations, SaaS metrics, or cloud business models is highly desired
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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