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TeamLogic IT · 3 days ago

Information Technology Specialist Level 3

Woodstock, GA

Full-time

Hybrid

Senior Level

5+ years exp

TeamLogic IT is seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join their team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will provide advanced technical support, manage network solutions, perform system administration, and lead IT projects to enhance client operations.

Information ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians

Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures

System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards

Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations

Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery

Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date

Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality

Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities

Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed

Qualification

MSP experienceWindows serverLinux serverNetworking protocolsCompTIA Network+CompTIA Security+Microsoft Azure AdministratorCCNAVMwareHyper-VAzureAWSSolarWindsAuvikNinjaRMMAutotask PSAServiceNowZendeskHuduIT GlueSharePointProject ManagementCustomer ServiceProblem-SolvingCommunicationAdaptabilityTeam Collaboration

Required

Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role

Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)

Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices

Experience with monitoring tools such as SolarWinds, Auvik, or similar

Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk

Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization

Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service

Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture

Ability to work both onsite and remotely, depending on client needs

Prepared for occasional travel to client locations and possess a valid driver's license

Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines

Preferred

MSP experience preferred

A Bachelor's degree in IT, Computer Science, or a related field is preferred

Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus

Benefits

Competitive salary and performance-based bonuses

Generous paid time off and holiday schedule

Professional development opportunities and reimbursement for certifications

Flexible working hours and hybrid work options

Supportive and collaborative work environment

Company

TeamLogic IT

TeamLogic IT provides IT service, support, project consultation and account management for businesses.

Founded in 2004

Decatur, Alabama, USA

1001-5000 employees

https://www.teamlogicit.com/

H1B Sponsorship

TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)