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Anthropologie · 3 days ago

Anthropologie Department Manager - Service & Styling

Short Hills, NJ

Full-time

Onsite

Mid, Senior Level

$25.41/hr - $25.41/hr

2+ years exp

Anthropologie is a retail company that focuses on creating an engaging and inspiring store environment. The Service and Styling Manager is responsible for directing service, selling, and styling initiatives while also overseeing team development and supporting store operations.

BeautyEdiscoveryFashionLifestyleRetail

Responsibilities

Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals

Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele

Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience

Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales

Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates

Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth

Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities

Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels

Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts

Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed

Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives

Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team

Sets individual sales goals and selling expectations to cultivate a collaborative selling environment

Provides insights related to the customer and staff experience and communicates feedback to the Store Manager