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Virginia Credit Union · 1 day ago

Branch Operations Manager II

Richmond, VA

Full-time

Onsite

Mid, Senior Level

Virginia Credit Union is seeking a Branch Operations Manager II to oversee the daily operations of the branch. The role involves ensuring operational excellence, providing superior member service, and leading a team to meet business goals and compliance requirements.

AdviceBankingFinanceFinancial ServicesMortgage

Responsibilities

Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, aligning employee engagement with VACU’s mission, vision and strategic plan

Is responsible for the operational excellence for entire branch

Maintain strong working knowledge of employee roles and responsibilities in order to serve as an effective leader, role model, and coach

Assists the Branch Manager with human resource processes for all branch staff, including appraisals, disciplinary actions, individual development plan, career development, training, interviews, etc

Provide needed direction and coaching in order to ensure the sound performance of all operational and compliance requirements across all areas of the branch

Maintain a current working knowledge of financial industry rules, regulations and sound methods and practices

Maintain and demonstrate appropriate knowledge of all VACU policies and procedures

Direct reports include the Lead Teller and Tellers

Develops direct reports in all areas using the appraisal process, performance documentation, individual development plans, career plans and monthly one on one coaching

Performs observations and coaching on the teller line in accordance with the sales and service process and procedures

Ensuring all staff has received necessary operational training and updates including the completion of all required enterprise training

Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in compliance with all current regulatory requirements

Identify, investigate and respond to member concerns

Develop and implement strategies to capitalize on opportunities, highlight the benefit of our products and services over that of our competitor's, and support overall credit union member services, promotions and member service objectives and expectations

Building and retaining member relationships by performing follow – up and courtesy calls to members

Responsible for ensuring that business goals and individual member service and sales goals are consistently met

Provides quality service by following all member service expectations

Responsible for delivering high quality service and needs based sales to members

Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority

Demonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member

Proficient in the replenishment, settlement, and operations of any automated cash machine

Is able to perform all vault related duties and responsibilities in the absence of the Lead Teller

Requires notary and signature guarantee certification. Must stay informed of all notary and signature guarantee rules and regulations

Manages all aspects of branch staffing, supporting and partnering with Branch Workforce Management, monitoring unplanned absences, sick leave and annual leave requests and totals

Responsible for the resolution of all operational errors and exceptions (signature cards, loan setup, rate errors, CIP, CDD, etc.)

Responsible for partnering with the Branch Manager on all operational situations involving progressive discipline

Proactively identify any potential issues keeping the branch from providing exceptional member service and collaborate on solutions with the Branch Manager

Provide recommendations, as needed, to more efficiently meet the financial needs of the members visiting the branch

Manage relationships between the branch and all of its internal department partnerships to ensure collaboration in meeting shared company objectives

Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy

Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents

May occasionally be requested to fill in at another branch location

Other duties may be required and assigned by the supervisor

Qualification

Branch operations managementConsumer lendingFinancial industry regulationsTeller operationsCoachingDevelopmentPublic relations skillsProfessional appearanceEffective communicationAttention to detailCollaborationFlexibilityInitiative

Required

Must be proficient in teller and branch operations as well as consumer lending

Satisfactory computer skills required

Sound judgment; flexibility; initiative; effective communication, public relations skills; ability to lead, motivate and coach; attention to detail; collaboration; and a professional appearance and manner

College graduate with concentration in business. May substitute work experience

Significant experience with a financial institution with an emphasis on branch supervisory/management experience

Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS)

This job requires the ability to sit and stand for long periods of time

This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently