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UL Solutions · 1 day ago

Director Business Operations & Innovation

Northbrook, IL

Full-time

Hybrid

Director/Executive

$150K/yr - $200K/yr

8+ years exp

UL Solutions is a company that has been pioneering change since 1894, focusing on safety science and sustainability. The Director of Business Operations & Innovation will enable the executive team to operate strategically by managing priorities, driving alignment, and enhancing customer experience and operational efficiency within the organization.

AdviceAnalyticsEducationPublic Safety

Responsibilities

Ensures the CBOI priorities are embedded across the organization by aligning the team with strategic goals and priorities

Establishes regular cadences to assess progress on strategic priorities, drive accountability and ensure outcomes are measurable

Responsible for overall CBOI strategy and long-range planning process

Collaborates with operating teams, embedded strategy leads, and enterprise stakeholders (e.g., Segments and Support Functions) to align goals and direction with CBOI vision and business strategy

Acts as a key thought partner, brainstorming and identifying solutions to challenges within the CBOI area

CBOI liaison for annual strategy summit preparations

Explores synergies with Global & Strategic Account teams to look at the customer journey to help ULS achieve greater customer engagement, satisfaction and increased efficiency and profitability

Supports ongoing refinement and governance of the CBOI organizational design and operating model and oversees team cadences and townhalls

May help organize team meetings, and other special events

Strategically helps manage executives’ time/involvement to ensure project or decision-making processes take place at key times, where their input and authority are most needed

Prepares for and follows up on meetings for the executive – including preparing the leader for upcoming meetings by ensuring they have all the information necessary to be productive and engaged

Oversees meeting preparation and planning for critical high profile meetings, Board meetings, etc

Manages internal and external communications (notably related to CBOI) in coordination with Strategic Communications and may also be involved as needed in drafting newsletters, reports, pitch decks, presentations, internal and external communications, and/or social media posts on behalf of the leader

Drives continuous improvement, operational excellence and metrics driven culture

Oversees large, cross-functional, organization-wide high-impact projects or initiatives; brings together important stakeholders to deliver and drive decisions

Qualification

Strategic planningOperational efficiencyLeadershipCross-functional collaborationProject managementCustomer engagementChange managementEffective communicationProblem-solvingTeam management