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Campers Inn RV · 6 days ago

Service Advisor/Writer

Minot, ND

Full-time

Onsite

Entry Level

1+ years exp

Campers Inn RV is the Nation’s Largest Family-Operated RV Dealership, dedicated to helping people enjoy the RV lifestyle. The Service Advisor/Writer will work with customers to schedule service work and communicate any additional service needed.

AutomotiveLogistics

Responsibilities

Identifies RV problems and services by listening to customer’s description of symptoms

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles

Prepares repair orders (RO)

Handles customer complaints and maintains high customer satisfaction standards

Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status

Qualification

RV service experienceCustomer serviceOralMotility Systems2KWritten communicationInterpersonal skillsMultitaskingLift 50 poundsFlexible hoursReliable work ethicTeamwork

Required

High school diploma or equivalent is required

Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills

Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends

Ability to multitask in a fast-paced environment

Reliable and strong work ethic

Commitment to superior customer service

Ability to work independently as well as on a team

Knowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable

Ability to safely handle solvents and chemicals

Ability to move RVs of various sizes

Ability to reach above shoulders and lift a minimum of 50 pounds

Preferred

A minimum of one year's RV service experience preferred

Benefits

Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education

Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance (Basic, Supplemental, Spouse, and Child available)

Employee Assistance Program (EAP)

Paid Time Off

Qualified retirement plan (401k) with Employer Match

Fair and competitive compensation