The Dignify Solutions, LLC · 1 month ago
Onsite Support Engineer (Fulltime) - Onsite
Cleveland, OH
Full-time
Onsite
Mid LevelThe Dignify Solutions, LLC is a company focused on providing IT support solutions, and they are seeking an Onsite Support Engineer to handle various technical support tasks. The role involves troubleshooting, administration, and maintenance of IT systems, as well as liaising with clients and other support groups.
Bookkeeping and PayrollHuman ResourcesRecruitingStaffing AgencyTraining
Responsibilities
Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
Experience handling L2/L3 troubleshooting for Windows & MAC OS
Experience with Citrix and Microsoft Remote Desktop concepts and administration
Knowledge of DHCP, IP routing, VPN, and firewall concepts
Experience in supporting minor hardware repairs (Desktop & Laptop)
Experience in phone system administration
Liaises with clients, other IT support groups and 3rd party providers when necessary
Performs imaging/reimaging of PCs
Performs IMAC (Install, Move, Add and Change)
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and/or VIP requests
Assists with Site IT security issues and virus elimination
Creates/maintains documentation on Ticketing tool
Local network support and/or assists centralized Network team
Qualification
Required
Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
Experience handling L2/L3 troubleshooting for Windows & MAC OS
Experience with Citrix and Microsoft Remote Desktop concepts and administration
Knowledge of DHCP, IP routing, VPN, and firewall concepts
Experience in supporting minor hardware repairs (Desktop & Laptop)
Experience in phone system administration
Liaises with clients, other IT support groups and 3rd party providers when necessary
Performs imaging/reimaging of PCs
Performs IMAC (Install, Move, Add and Change)
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and/or VIP requests
Assists with Site IT security issues and virus elimination
Creates/maintains documentation on Ticketing tool
Local network support and/or assists centralized Network team
Company
The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains).
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase