The Dignify Solutions, LLC · 1 month ago
Onsite Support Engineer - Fulltime
New York, NY
Full-time
Onsite
Mid LevelThe Dignify Solutions, LLC is seeking an Onsite Support Engineer to provide technical support and troubleshooting for various IT issues. The role involves diagnosing complex problems, handling L2/L3 troubleshooting for Windows and MAC OS, and ensuring effective communication with clients regarding incident progress.
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Responsibilities
Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
Experience handling L2/L3 troubleshooting for Windows & MAC OS
Experience with Citrix and Microsoft Remote Desktop concepts and administration
Knowledge of DHCP, IP routing, VPN, and firewall concepts
Experience in supporting minor hardware repairs (Desktop & Laptop)
Experience in phone system administration
Provides third level investigation and diagnosis
Resolves and closes incidents/service requests as per help desk procedures & within SLA
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per help desk procedures
Communicates with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Liaises with clients, other IT support groups and 3rd party providers when necessary
Performs imaging/reimaging of PCs
Performs IMAC (Install, Move, Add and Change)
Qualification
Required
Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
Experience handling L2/L3 troubleshooting for Windows & MAC OS
Experience with Citrix and Microsoft Remote Desktop concepts and administration
Knowledge of DHCP, IP routing, VPN, and firewall concepts
Experience in supporting minor hardware repairs (Desktop & Laptop)
Experience in phone system administration
Provides third level investigation and diagnosis
Resolves and closes incidents/service requests as per help desk procedures & within SLA
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per help desk procedures
Communicates with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Liaises with clients, other IT support groups and 3rd party providers when necessary
Performs imaging/reimaging of PCs
Performs IMAC (Install, Move, Add and Change)
Company
The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains).
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase