Radix · 2 weeks ago
Director of Client Success
Scottsdale, AZ
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expRadix is revolutionizing how the multifamily world makes decisions, bringing data transparency and market intelligence into a seamless ecosystem. The Director of Client Success will build and scale a Client Success organization to ensure customers achieve measurable value and enhance retention and revenue expansion.
Business IntelligenceSoftware
Responsibilities
Build a scalable Client Success strategy that increases retention, strengthens adoption and drives net revenue expansion
Design and implement onboarding programs that accelerate time to value across client segments. Establish clear playbooks, processes and engagement paths that deliver consistent and high impact client experiences
Hire, mentor and elevate a high performing Client Success team built on ownership, accountability and proactive solutioning
Partner with Sales, Product and Marketing to ensure client insights guide product direction and go to market efforts
Create and manage client health scoring models, NPS programs and usage analytics that predict risk and identify opportunities
Drive deep client partnership by connecting their real world challenges to Radix solutions, shaping their success plans and ensuring Radix becomes an indispensable part of their decision making
Increase efficiency and visibility through strong use of Salesforce and other CS operational tools
Qualification
Required
Five or more years leading Client Success, Account Management or Client Experience in a B2B SaaS environment
Proven ability to build and scale a Client Success function from the ground up
A strong track record of improving retention, net revenue retention and expansion
Deep familiarity with health scoring frameworks, NPS programs and data driven engagement
Experience implementing and optimizing CS tools including Salesforce
Excellent communication and leadership skills with the ability to influence cross functional partners
Comfortable balancing big picture strategy with hands on execution while keeping everything moving forward with confidence
Benefits
Comprehensive Benefits
Unlimited PTO
Pre-IPO Equity
Performance Bonus
Learn From the Best
Build Category-Defining Products
Company
Radix
Radix provides a SaaS real-time multifamily data platform helping users make sense of obscure data and drive performance.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$11M2022-04-19Series A· $11M
Leadership Team
Blerim Zeqiri
CEO & Co-founder
Recent News
2023-01-06
2022-04-21
Company data provided by crunchbase