Monitoring & Incident Response Help Desk (SHIFT WORK) jobs in United States
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ALTA IT Services, LLC ยท 1 day ago

Monitoring & Incident Response Help Desk (SHIFT WORK)

positionWashington, DC
timeContract
remoteHybrid
seniorityMid Level
money$36.50/hr - $36.50/hr
date4+ years exp

ALTA IT Services, LLC is seeking a Monitoring and Incident Response Team Member for a 100% remote position. The role involves monitoring customer networks and managing communications during incidents while working a 24/7 shift schedule.

ConsultingInformation TechnologyStaffing Agency
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Monitor systems, tools, and infrastructure
Open tickets, log incidents, and escalate appropriately
Spin up incident bridges following the call tree
Includes communication with federal customers and various technical contacts
Communicate effectively as the first responder when a site or system goes down
Coordinate with telecom vendors (e.g., AT&T) during outages
Thorough documentation and shift turnover communication required

Qualification

SplunkSolarWindsWindows 7Windows 10ServiceNowRemedyAnalytical skillsPressure handlingVerbal communicationWritten communicationTeam collaborationIndependent workOrganizational skills

Required

High School Diploma or equivalent
4+ years of applicable work experience
Ability to obtain and maintain a public trust security clearance
U.S. Citizen
Experience supporting Windows 7, Windows 10, and MS Office 2013
Experience using SNOW (ServiceNow), Remedy or a similar ticketing system
Strong analytical and follow through skills
Strong verbal and written communications skills
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Ability to work well independently on defined tasks
Ability to work well as part of a team

Preferred

Experience with monitoring tools such as Splunk, SolarWinds, Other common network monitoring platforms
Strong communicator, organized, comfortable under pressure
Ability to work independently

Company

ALTA IT Services, LLC

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ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients.
dateFounded in 2004
location
Rockville, Maryland, USA
people-size201-500 employees
web-link
http://altaits.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2015-12-18Acquired

Leadership Team

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Bonnie Wells
Senior Business Development Manager - Strategic Staffing Partner
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Company data provided by crunchbase