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Propark Mobility · 3 weeks ago

Hotel Valet Supervisor

US-MA-Boston

Full-time

Onsite

Entry, Mid Level

$22/hr - $22/hr

2+ years exp

Propark Mobility is currently hiring for the position of Hotel Valet Supervisor. The role involves developing and training valet staff, managing customer service operations, and ensuring compliance with company policies while maintaining excellent client relations.

HospitalityParkingRetail

Responsibilities

Develop and train shuttle drivers and valets to ensure job expectations are met

Review and approve work schedules to ensure adequate coverage while minimizing expenses

Develop and maintain excellent client relations and attend client meetings

Handle customer complaints and day-to-day operational issues

Manage employee work hour reports and submit payroll

Oversee the customer service program to ensure customer satisfaction

Develop budgets and monitor financials to meet business goals

Review and evaluate audits to ensure integrity of revenue control

Ensure compliance with company and client policies and procedures

Complete required reports

Qualification

Drive manual transmissionCustomer service experienceHospitality industry experienceGreat communicatorEnergeticOutgoingOrganizedHonestSelf-sufficientResourcefulDecisiveLoyalDependableCollaborativeTrustworthyFlexible schedule

Required

You are at least 18 years old

You have a valid driver's license and have been driving for at least 2 years

Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed

Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet

Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way

You are a motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry

You are a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful

Your friends describe you as trustworthy, loyal and dependable

You are self-sufficient, resourceful, collaborative and decisive

You see a challenge as an opportunity and are looking for a position with a chance for growth

You have a flexible schedule meaning that the position may require working weekends and holidays

You have very strong conversational communication skills

You have an exceptional way with people and you want more

2 Years Drivers License & the ability to drive manual/stick-shift cars

Preferred

Valet parking: 1 year+

Customer service: 1 year+

Benefits

Free Parking!!

Flexible scheduling; paid Holidays and Wellness.

Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.

(FT Employees) Paid vacation and an extra day-off on your birthday!!

(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

Wellness is provided according to city or state mandates