Omni Dallas Hotel · 1 week ago
La Mansion | Assistant Front Office Manager
US-TX-San Antonio
Full-time
Onsite
Mid LevelOmni Dallas Hotel is seeking an Assistant Front Office Manager for their La Mansion del Rio property. The role involves overseeing guest experiences in the Front Office and Guest Services, managing staff, and ensuring compliance with service standards.
Hospitality
Responsibilities
Assist in all training with associates to meet Omni Standards
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
Handle guest complaints while maintaining a satisfactory impression
Knowledge of various hotel computer systems; adhere to all systems and controls of the Front Office and appropriate areas of responsibilities
Complete daily reports such as rate discrepancy report, check-out with balance report, and daily credit check
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
Prepare group information sheets
Assure knowledge and training of Marketing Programs of company and hotel
Complete weekly inventory to ensure adequate amount of supplies
Communicate with all department managers on continuing basis (shift changes/night audit)
Qualification
Required
Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel preferred
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
Ability to stand for the entire scheduled shift
Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills needed
Knowledge of Property Management Systems and related computer programs
Company
Omni Dallas Hotel
Located in the center of the revitalized downtown Dallas, Omni Dallas Hotel is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, the Dallas Arts District and more.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase