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8am · 1 day ago

Solutions Consultant

Austin, TX

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $110K/yr

1+ years exp

8am is a company focused on providing innovative software and payment solutions for law firms and professional service organizations. The Solutions Consultant will act as a trusted advisor, partnering with sales teams to deliver tailored solutions that meet customer needs and drive revenue growth.

Financial ServicesFinTechLegal TechPayments

Responsibilities

Partner with Account Executives to uncover customer objectives, workflows and technical requirements

Translate business challenges into solution recommendations and demonstrate how 8am's software solutions drive measurable business value

Deliver tailored product demonstrations, proof-of-concept and solution-oriented presentations that highlight ROI, compliance and operational efficiencies

Serve as the subject matter expert (SME) on 8am's suite of software and payment related applications

Uniquely understand and empathize with our customer's problems and pain points with the ability to demonstrate and communicate the unique value our solutions have to offer

Anticipate and address technical questions during the sales cycle with clarity and confidence

Utilize industry knowledge and expertise to craft custom demonstrations and value propositions by practice area, segment and persona

Own product engagement with customers during the trial phase. Communicate 8am's value based on activities and work with customers on any identified issues or concerns to a successful conclusion

Provide competitive intelligence and positioning strategies that differentiate 8am in the market

Collaborate with sales leadership to develop playbooks, demo scripts, presentation materials and templates that scale across the sales organization

Train and mentor sales reps on product knowledge, discovery techniques and demo execution

Maintain accurate notes and feedback in CRM regarding customer input both for wins and losses

Influence product roadmap and go-to-market positioning with insights from complex sales cycles

Proactively engage and communicate with customers and software business/technical team regarding feedback, integrations and market

Stay up to date on industry trends, competitor solutions and emerging fintech/legal tech developments

Use industry knowledge to guide sales conversations and strengthen 8am's position as a thought leader in payments for professional services

Qualification

Pre-sales consultingTechnical salesSaaS experienceMerchant processingSalesforce experienceCompliance knowledgeIntegration concernsCustomer serviceDynamic environment adaptabilityLearning new platformsCommunication skills

Required

Bachelor's degree preferred

1-3 years in pre-sales consulting, technical sales or sales engineering in Saas, fintech or payments

Ability to clearly communicate technical information

Ability to autonomously manage ambiguous situations

Strong interest in learning new and challenging platforms

Familiarity with security, compliance and integration concerns common to small to medium sized professional service providers

Technical skills combined with significant social prowess

Genuine passion for customer service and support

Deep understanding of merchant processing including interchange, compliance (PCI, AML, data security) and integrations with practice management systems

Comfort conducting demos and participating on calls for extended period of times

Experience working in a Salesforce environment with an understanding of the platform, users, and the partner ecosystem required

Experience with sales methodologies such as Sandler, MEDDICC or Challenger

Ability to thrive in a dynamic, fast-paced environment and quickly acquire new skills

Preferred

Prior experience in the legal industry (paralegal, office admin, legal ops, etc.) strongly preferred

This position is preferred to sit in Austin, TX

Benefits

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.

Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.

Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.

Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.

Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.

Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).

Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.