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KETTLER · 2 months ago

Maintenance Technician - Lead

US-VA-Arlington

Full-time

Onsite

Mid, Senior Level

3+ years exp

KETTLER is seeking a Lead Maintenance Technician for their Hunters Park & St. James Plaza locations. The role involves overseeing general maintenance and repairs in apartments and buildings, as well as responding to resident service requests and ensuring high-quality living conditions.

Real Estate

Responsibilities

Participating in all maintenance projects

Performing general repair of property grounds, apartments, and building exteriors

Supporting the Maintenance Manager with budgets and other administrative tasks

Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary

Preventive maintenance repair on all systems at the property

Completing the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work

Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency

Other duties as assigned

Qualification

Universal EPA/CFC CertificationHVAC repairElectrical repairPlumbing repairAppliance repairCustomer service skillsComputer skillsEnglish communication

Required

3+ years of apartment maintenance experience

Universal EPA/CFC Certification

Mastery of appliance, electrical and plumbing repair

Strong understanding of HVAC repair

Valid Driver's License and must live within 30 minutes of the property

Excellent English communication skills, both verbal and written

Must be responsible for taking calls for after hour's emergency maintenance; including nights and weekends on a rotational basis

Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur

Must carry a cell phone as required for on-call maintenance

Ability to use a computer

Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities