ServiceLink · 1 month ago
Scheduler, Valuations
United States
Full-time
Remote
New Grad, Entry LevelServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The role involves reviewing appraisal order needs, performing call center responsibilities, and coordinating scheduling appointments while meeting daily production goals and quality requirements.
Asset ManagementFinancial ServicesInsurance
No H1B
Responsibilities
Review and assess appraisal order needs
Perform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managers
Coordinate scheduling appraisal appointments within ServiceLink’s operating system, and engaging real estate appraisers as needed
Meet and exceed daily production goals and quality requirements
Support all operational teams
Assess order requirements, client and vendor needs
Ensure company’s performance commitment to client(s) is met by monitoring and prioritizing work-in-progress
Follow escalation processes as directed
Confirm appointment completion via phone and/or email with appraisers and access contacts
Troubleshoot through complex engagements and provide feedback to appropriate parties
Communicate process expectations via phone and email with access contacts and vendors
Monitor team email folder
Adhere to all company policies and procedures
Meet minimum production goals and quality requirements
Be proficient in ServiceLink operating systems and internal search engines
Perform all other duties as assigned
Qualification
Required
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future
Exceptional customer service skills
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
Excellent verbal and written communication skills
Assess order requirements, client and vendor needs
Ensure company's performance commitment to client(s) is met by monitoring and prioritizing work-in-progress
Follow escalation processes as directed
Confirm appointment completion via phone and/or email with appraisers and access contacts
Troubleshoot through complex engagements and provide feedback to appropriate parties
Communicate process expectations via phone and email with access contacts and vendors
Monitor team email folder
Adhere to all company policies and procedures
Meet minimum production goals and quality requirements
Be proficient in ServiceLink operating systems and internal search engines
Perform all other duties as assigned
Preferred
High School diploma or equivalent preferred
Some proficiency in Microsoft Outlook and Excel
Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
2025-12-13
HousingWire.com
2025-12-12
2025-11-28
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