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DICK'S Sporting Goods · 22 hours ago

Retail Loss Prevention Lead

Oklahoma City, OK

Full-time

Onsite

Entry, Mid Level

1+ years exp

DICK'S Sporting Goods is redefining retail with their House of Sport, creating a community-focused destination for athletes. The Retail Loss Prevention Lead is responsible for mitigating losses through theft deterrence and compliance monitoring while fostering an inclusive environment for customers and teammates.

Consumer GoodsE-CommerceSporting GoodsSports

Responsibilities

The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs

The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers

LP Lead will also act in compliance with the Company policy 'Engaging Law Enforcement' when all attempts at service do not deter theft

Assists in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution

LP Lead may also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls

Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft

Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity

Follows-up with local authorities for after the fact external case resolution and prosecution

Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect

Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift

Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior

Support, promote and actively demonstrate company values related to customer engagement

Provide ad hoc support for the general needs of the business as necessary

Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates

May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis

Conducts MES sweeps, fitting room checks and safety standards when athlete traffic is slow

Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures

Maintains confidentiality of all Company information

Qualification

Loss Prevention ExperienceIncident ReportingDe-escalation SkillsCustomer EngagementTeam Collaboration

Required

1- 3 years of prior LP or educational experience in Loss Prevention preferred