All Volusia & Flagler Heating & Air, LLC · 1 day ago
Service Operations Coordinator
Ormond Beach, FL
Full-time
Onsite
Entry, Mid Level
2+ years expAll Volusia & Flagler Heating & Air, LLC is seeking a highly organized and proactive Service Operations Coordinator to oversee dispatch operations and parts/warranty administration. This key role involves scheduling technicians, managing customer communications, and maintaining accurate inventory records.
Construction
Responsibilities
Serve as the primary point of contact for all incoming service/dispatch calls
Schedule and dispatch service technicians using the most efficient routing and job prioritization
Monitor technician locations via GPS to track job progress and ensure schedule adherence
Notify customers of technician arrival times and updates
Check in technicians after service calls and update software records with detailed notes
Coordinate follow-ups, report parts needed, and communicate next steps to internal departments
Schedule approved work orders (AWOs) and part replacements based on technician availability
Handle all dispatch-related emails and ensure prompt responses
Coordinate with technicians on vehicle maintenance schedules
Participate in the monthly rotation of the company’s Emergency After-Hours Line (additional compensation provided)
Order and track all parts, materials, and equipment for service jobs
Ensure warranty parts are returned to the warehouse promptly by technicians
Maintain organized inventory records and assist in restocking when needed
Submit all warranty claims and track to ensure timely credit from vendors
Maintain detailed records of vendor transactions, including debits and credits
Register all system and labor warranties as needed
Maintain documentation of refrigerants/freon used according to compliance standards
Keep spreadsheets, calendars, and paperwork up to date with accurate data
Support management with administrative tasks and project coordination as directed
Maintain digital and physical filing systems on a daily basis
Assist with special initiatives or reporting as required
Qualification
Required
2+ years of experience in a similar role (dispatch, service coordination, parts/warranty admin)
Excellent organizational and multitasking skills
Strong communication and customer service abilities
Proficient in scheduling software and Microsoft Office (Excel, Outlook, Word)
Highly detail-oriented and self-driven
Preferred
Experience in the HVAC, plumbing, or service industry a strong plus
Benefits
401(k) matching
Dental insurance
Paid time off
Vision insurance
Health, dental, and vision insurance
Paid holidays and vacation
Opportunities for training and career advancement
Additional compensation for after-hours phone duty
Company
All Volusia & Flagler Heating & Air, LLC
Family-Owned, State Licensed, Full Service Heating and Air Conditioning Company in the Flagler and Volusia Area specializing in Residential and Commercial Heating and Air Conditioning Service, Installation and Maintenance.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase