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eSimplicity · 1 day ago

Senior Service Designer II

Columbia, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$132K/yr - $136K/yr

8+ years exp

eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans. The Senior Service Designer II will design highly performant services and interfaces for enterprise users, develop strategic initiatives, and champion human-centered design methods and best practices for government clients.

Health CareInformation TechnologySoftwareTelecommunications

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Unite stakeholders to work on solving complex business problems from discovery through design execution and implementation using a broad range of skills, including but not limited to exploratory interviews, co-design sessions, wireframing, and prototype development

Work closely with business and functional leaders to understand challenges, determine the most appropriate HCD approach, and contribute to a long-term HCD roadmap

Use design-thinking principles and tools to facilitate collaborative sessions for a wide range of audiences with a focus on the customer and employee experience. Collaborate with peers, leadership, and customers to co-create solutions that align with our customer experience strategies

Work closely with business analysts and front-end engineers to design highly usable services and interfaces. Be opinionated, collaborative, and own the experience for the entire product lifecycle

Contribute to evolving best practices for service design and educate relevant stakeholders about user-centricity. Serve as an advocate and change-champion with stakeholders for a user-centric, research-based, and design-driven culture

Contribute to eSimplicity's HCD community-of-practice through mentorship, process development, and hiring support

Qualification

UX experienceHCD methodsDigital transformationAgile environmentSalesforce Experience CloudUser testingCommunication skillsMentorship

Required

All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the United States for at least 3 out of the previous 5 years, have a valid and non-expired passport from their country of birth and appropriate VISA/work permit documentation

Bachelor's degree in Computer Science, Information Systems, Engineering, Math, or related field AND at least 8 years of general IT experience, including at least 4 years of UX experience. OR

In lieu of a degree, at least 8 years of general IT experience, including 4 years of UX experience, may be substituted

Must currently reside in the United States

Experience working on digital transformation and customer experience initiatives

Experience working in an agile environment or with agile teams

Experience working with UX for data-intenstive products

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of an organization

Preferred

Experience with Salesforce Experience Cloud, Service Cloud, and Lightning Web Components

Experience with HCD research operations, such as drafting research plans, synthesizing and prioritizing findings, contextual inquiry, user testing, and facilitating interviews

Using Dovetail as a research repository