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Gentiva Hospice · 1 month ago

Asset and CMDB Analyst - Remote

United States

Full-time

Remote

Mid Level

Gentiva Hospice is a national leader in hospice care, palliative care, home health care, and advanced illness management. The Asset and CMDB Analyst will be responsible for strategic planning, implementation, and management of IT Service Asset and Configuration Management processes and tools, ensuring accurate maintenance of Configuration Items and overseeing the lifecycle of IT assets.

Hospital & Health Care

Responsibilities

Defining and evolving the overall ACM strategy, policies, and procedures to align with organizational goals and ITIL best practices

Ensuring the accuracy, integrity, and operational effectiveness of the Configuration Management Database (CMDB), including CI identification, relationship mapping, and data reconciliation

Overseeing the entire lifecycle of IT assets (hardware, software, licenses, contracts) from procurement and deployment to maintenance, optimization, and disposal, ensuring compliance and cost-effectiveness

Continuously improving ACM processes, integrating them with other ITSM disciplines (e.g., Incident, Problem, Change, Release Management) to enhance service delivery and operational efficiency

Acting as a key liaison across various IT and business units to ensure ACM requirements are met and that the CMDB serves as a reliable source of truth for critical IT infrastructure information

Develop, implement, and maintain ACM policies, processes, and procedures in alignment with ITIL framework and organizational requirements

Define and manage the scope, structure, and content of the CMDB, including CI types, attributes, and relationships

Establish and enforce naming conventions, discovery rules, and data reconciliation methods for the CMDB

Oversee automated discovery tools and processes to populate and update the CMDB; troubleshoot and resolve discovery discrepancies

Manage the full lifecycle of IT assets, including procurement, deployment, tracking, maintenance, refresh, and disposal

Conduct regular CMDB audits and reconciliation activities to ensure data accuracy, completeness, and consistency

Monitor software license compliance, identify potential risks, and optimize license utilization to reduce costs

Track hardware warranties, maintenance agreements, and end-of-life dates

Collaborate with Change Management to ensure all changes to CIs are accurately recorded and updated in the CMDB

Provide training and guidance to IT teams on ACM processes and CMDB usage

Generate comprehensive reports and dashboards on CMDB health, asset inventory, license compliance, and ACM KPIs

Identify opportunities for process automation and efficiency improvements within ACM

Manage ACM-related tools and technologies (e.g., ServiceNow, Flexera, Snow Software) to maximize their value

Participate in incident, problem, and change management processes by providing critical CI data and relationship insights

Stay current with industry trends, best practices, and emerging technologies in ITAM and CMDB management

Qualification

IT Asset ManagementServiceNowCMDB ManagementITIL FrameworkAutomated Discovery ToolsData AnalysisCommunication SkillsProblem-Solving SkillsCollaboration SkillsAttention to Detail

Required

Deep understanding of IT Asset Management (ITAM) principles and best practices

Proven experience implementing, governing, and optimizing solutions in the IT Operations Management (ITOM) and IT Asset Management (ITAM) module in ServiceNow

Extensive knowledge of CMDB and CSDM concepts, design, and implementation

Solid understanding of ITIL framework and ITIL v3 or ITIL 4 Foundation certification (ITIL Specialist: Service Asset and Configuration Management preferred)

Knowledge of software licensing models, compliance regulations, and vendor management

Ability to define and implement ACM processes, policies, and procedures

Excellent analytical, problem-solving, and critical thinking skills

Strong communication (written and verbal) and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders

Proficiency in data analysis and reporting tools

Attention to detail and a commitment to data accuracy and integrity

Ability to manage multiple priorities and work effectively in a fast-paced environment

Relevant education in Computer Science, Information Technology, Business Administration, or a related field

Relevant professional certifications such as ITIL v3/4 Foundation (required), ITIL 4 Specialist: Service Asset and Configuration Management (highly preferred), Certified IT Asset Manager (CITAM), or similar

Excellent communication, problem-solving, and troubleshooting skills

Ability to prioritize multiple tasks and meet tight deadlines

Strong collaboration and leadership capabilities

Comfortable delivering technical information to non-technical stakeholders