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Macy's · 3 days ago

Selling and Support Captain, Roosevelt - Full Time

2399 Cottman Avenue, Philadelphia, PA, 19149, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Macy's is a renowned retail company that has been part of America's story for over 160 years. The Selling and Support Captain role involves advocating for customers, leading colleagues in delivering exceptional service, and driving results through merchandising and promotional initiatives.

Consumer GoodsFashionRetail

Responsibilities

Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service

Lead colleagues in the execution and completion of assigned tasks

As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding

Ensure high-level of customer service through problem-solving and customer-focused resolutions

Enhance the in-store customer experience by promoting our Macy's mobile app

Meet with People Leaders throughout the day to plan and monitor total store activities

Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes

Perform store opening and closing procedures, including accessing alarm system and settling the registers

Lead and participate in the adherence to our best in class merchandise standards

Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Customer satisfactionMerchandisingBrand loyaltyPoint of sale technologyRetail experienceEffective communicationProblem-solvingAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Proficient in communicating effectively with customers and providing clear direction to colleagues

Self-starter in adapting quickly to changing customer expectations and needs

Resourceful and able to adapt quickly to changing priorities and deadlines

High school diploma or equivalent

This position requires lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions