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Vehicle Service Group, A Dover Company · 2 days ago

Collision Technical Specialist

Madison, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Vehicle Service Group (VSG) is a dynamic global leader in the vehicle service industry, seeking a Collision Technical Specialist. This role involves responding to customer needs through effective communication, troubleshooting technical issues, and managing order preparations while maintaining high ethical standards and teamwork.

Automotive

H1B Sponsor Likely

Responsibilities

Troubleshoot problems of technical, mechanical and applications nature to solve customer issues

Coordinate all aspects of order preparation through telephone, fax and mail for finished product and parts orders, with emphasis on detail and accuracy

Respond to telephone calls, mailed and email requests, to effectively address customer needs and handle job-related inquiries

Initiate outgoing calls as required following up on customer requests and clarifying customer expectations

Generate no charge and memo orders to correct field problems, replace faulty parts under warranty, etc

Initiate credit requests as required

Initiate return goods, "RG's", research and expedite unauthorized returns, and follow through on final disposition

Analyze warranty claims, process invoices; maintain follow-up files and communicate results to the operations

Maintain and promote information on various sales programs (i.e. competitive discounts, special promotions, stocking programs)

Support Subscription Services and ensure renewal notices are being sent and followed up on

Support and/or facilitate VSG training programs

Ethics & Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - be performed with a professional demeanor and that all participants be held accountable to this high standard

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports. Listens to understand input, feedback and concerns. Provides complete information in an open, honest, and straight-forward manner. Responds promptly and positively to questions and requests

Teamwork/Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Vehicle Service Group's business in the U.S. and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical/analytical abilities to ensure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or create opportunities that will increase productivity and create value. Shares best practices with other employees across the business

Accountability: Accepts responsibility for the strategic planning and the successful implementation of all projects/programs/duties outlined in this job description. Advises supervisor of concerns, issues and work progress promptly. Demonstrates a sound balance between quality and quantity of work while maintaining a sense of urgency toward completion. Deadlines are met

Participate on teams to improve VSG processes and better serve customers

Maintain and control warehouse inventories and assign F.O.B. points to orders based on order requirements

Participate in sales and operations meetings, training, etc. as required

Travel as required

Draft "knowledge base articles" and "Sales Bulletins" on own initiative

All other duties as assigned by supervisor

Qualification

Mechanical troubleshootingCustomer serviceOrder processingAnalytical skillsTechnical communicationForeign language skillsProblem resolutionEthicsWork standardsTeamwork

Required

High school graduate or equivalent

Knowledge of sales principles essential

2+ years work experience in mechanical/technical service areas and/or customer service

Working knowledge of personal computers required

Demonstrate a sense of urgency and a helpful attitude with all internal and external customers

Ability to troubleshoot problems of technical, mechanical and applications nature to solve customer issues

Ability to coordinate all aspects of order preparation through telephone, fax and mail for finished product and parts orders, with emphasis on detail and accuracy

Ability to respond to telephone calls, mailed and email requests, to effectively address customer needs and handle job-related inquiries

Ability to initiate outgoing calls as required following up on customer requests and clarifying customer expectations

Ability to generate no charge and memo orders to correct field problems, replace faulty parts under warranty, etc

Ability to initiate credit requests as required

Ability to initiate return goods, 'RG's', research and expedite unauthorized returns, and follow through on final disposition

Ability to analyze warranty claims, process invoices; maintain follow-up files and communicate results to the operations

Ability to maintain and promote information on various sales programs (i.e. competitive discounts, special promotions, stocking programs)

Ability to support Subscription Services and ensure renewal notices are being sent and followed up on

Ability to support and/or facilitate VSG training programs

Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others

Express thoughts clearly, both orally and in writing, using good grammar

Present concise, well-organized reports

Listen to understand input, feedback and concerns

Provide complete information in an open, honest, and straight-forward manner

Respond promptly and positively to questions and requests

Work with other employees willingly and in a spirit of cooperation and teamwork

Identify and communicate suggestions for work improvements

Use technical/analytical abilities to ensure existing work practices are the most efficient and cost effective possible

Perform root-cause analysis and implement viable, permanent solutions to problems

Accept responsibility for the strategic planning and the successful implementation of all projects/programs/duties outlined in this job description

Demonstrate a sound balance between quality and quantity of work while maintaining a sense of urgency toward completion

Preferred

College degree in Business, Communications, or Marketing preferred

Technical or vocational training of mechanical/technical nature desired

Foreign language skills preferred

Benefits

A 401(k) savings plan with employer contributions

Medical, dental and vision insurance

Wellness programs

Health savings account

Health care and dependent care flexible spending accounts

Company paid short-term disability and long-term disability

Company paid employee basic life and AD&D insurance

Supplemental employee and dependent life insurance

Optional accident, hospital indemnity and critical illness insurance

Adoption, surrogacy, and fertility benefits and assistance

Commuter benefits

Parental, military, jury duty, and bereavement leaves of absence

Paid time off, including 11 paid holidays per calendar year

Paid vacation days beginning at 80 hours annually

24 paid sick leave hours annually or as provided under state and local paid sick leave laws

Tuition assistance

Business travel services

Employee discounts

An employee assistance program that includes company paid counseling sessions and legal services

Company

Vehicle Service Group, A Dover Company

Do you have a passion for cars or big trucks? Do you enjoy creating new products using industry-leading technology? Do you find satisfaction in helping others get their job done quickly and safely? Can you be part of building brands that have been recognized for quality and dedication for nearly 100 years? If you said ‘yes’ to any of these, then a career at Vehicle Service Group might be for you.

Founded in 1925

Downers Grove, Illinois, USA

1001-5000 employees

https://vsgdover.com/

H1B Sponsorship

Vehicle Service Group, A Dover Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2020 (1)