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H-E-B · 20 hours ago

Austin 15 Bakery - Lead - Full-Time

Austin, TX

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

0+ years exp

H-E-B is a community-focused grocery retailer seeking energetic and motivated Partners. The Lead will oversee department operations, ensuring superior customer service, managing schedules, training staff, and maintaining inventory control.

Retail

Growth Opportunities

H1B Sponsor Likely

Responsibilities

May serve as backup to Department Manager and typically works opposite shift to Manager

May help prepare department work schedules

Carries out supervisory responsibilities in accordance with policies and applicable laws

Assists with inventory control; loads, unloads, and moves product

Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution

Assists in all technical areas, as needed

Performs Representative / Specialist duties frequently

Provides / coaches on superior customer service

Takes orders from customers by telephone or in person

Answers customer questions regarding products; assists them with selections

Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales

Merchandises products effectively

Slices, packages, labels, rotates, and culls products for poor quality

Complies with department / Store operating procedures

Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Ensures / oversees effective production planning and execution of supporting processes

Assists in all technical areas as needed (e.g., baking, frying, and decorating)

Culls bakery products for poor quality, expiration dates

Writes on cakes with icing per personalized customer requests

May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering

Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete

Assists with ordering and event order management (EOMs)

Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain

Serves / packages products at customer's request

Educates customers on preparation / reheating instructions of prepared foods

Prepackages condiments (sauces, dressings) for prepared food items

Cuts, slices, dices, chops, food in preparation for chef

Performs lead responsibilities for the department and may serve as backup to Produce Manager

Serves as dedicated lead over the in-store production work & Production Partners

Spends majority of time with processing team engaged in Daily Sequence of Tasks

Strong knowledge of nursery field

Strong knowledge of plant and chemical recommendations

Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)

Keeps up with current nursery field-related trends

Qualification

Customer serviceSupervisory skillsTrainingDevelopmentCommunication skillsFast-paced environmentInterpersonal skillsProblem-solvingAttention to detail

Required

an associate's degree or 6 months of related experience

communication and interpersonal skills

ability to work in a fast-paced environment

Minimum age 18 (mandatory)

Associate's degree (AA), or equivalent from two-year college or technical school; or

6+ months of related experience and / or training, or

Combination of equivalent education / training

Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment

Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or Partners

Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Function in a fast-paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs

Company

H-E-B

Glassdoor4.2

H-E-B is headquartered in San Antonio, Texas with approximately $46 billion in revenue and 160,000+ Partners.

Founded in 1905

San Antonio, TX, US

10001+ employees

https://careers.heb.com

H1B Sponsorship

H-E-B has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (47)

2024 (27)

2023 (57)

2022 (40)

2021 (28)

2020 (37)