A Square Group (ASG) · 1 day ago
Network Operations Center (NOC) Technician
A Square Group (ASG) is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. They are seeking a Network Operations Center (NOC) Technician to support a mission-critical, 24x7x365 enterprise network environment, responsible for maintaining continuous network connectivity through proactive monitoring, troubleshooting, and documentation.
Health CareInformation TechnologyOutsourcing
Responsibilities
Monitor enterprise networks and systems for availability and performance
Respond to document and escalate incidents through resolution
Utilize monitoring and ticketing tools including Remedy, Netcool, Splunk, SolarWinds, and Cisco ISE
Troubleshoot WAN, LAN, wireless, desktop, and application connectivity issues
Communicate clearly with users and escalation teams
Maintain accurate documentation and follow established procedures
Qualification
Required
Ability to multitask in a fast-paced operations environment
Strong customer service and communication skills
Detail-oriented, reliable, and self-motivated
Team-oriented with a desire to learn and advance
Active Secret Security Clearance
DoD 8140 (441) Network Operations Qualified – Intermediate
Cisco CCNA (required at time of hire)
Preferred
Prior NOC, help desk, or IT support experience
Basic understanding of networking principles
Familiarity with Cisco networking equipment
Experience using a ticket tracking system such as Remedy
Benefits
Healthcare Benefits
Life Insurance
Disability Coverage
Paid Time Off
401k Matching
Employee Referral Bonus
Education Assistance
Learning and Development Resources