M3 Technology Consultants, Inc. ยท 12 hours ago
MSP Helpdesk
Headquarters - Fairfax, VA 22033
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
1+ years expM3 Technology Consultants is a rapidly growing IT services company headquartered in Fairfax, VA. They are seeking an experienced Helpdesk Support Professional to provide technical support to clients, troubleshoot issues, and maintain communication regarding incident progress.
ConsultingInformation TechnologySecurity
Responsibilities
Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments
Troubleshooting workstations, networks, and servers
Manage and support disaster recovery and business continuity solutions
Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
Maintain documentation for hardware, applications, and SOPs
Communication with Clients to keep them informed of incident progress, and notification of impending changes
Qualification
Required
1-3 years of helpdesk technician experience
Excellent communication skills
Previous experience in a similar client relationship
Extensive knowledge of all aspects of technology
Enjoy working in a team environment and communicating effectively
Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener, and customer care
Technical Awareness: able to match resources to technical issues and consult clients on solutions for their business
Diagnostic skills for technical issues
IT Certifications: Microsoft 365 Fundamentals, CompTIA A+
Associate's/Bachelor's Degree in IT or related field
Knowledge of the full stack of Microsoft desktop and server applications, as well as Office 365
Experience working with Office 365, Active Directory, and DNS
Experience with Mac devices
Preferred
Knowledge of applications in the AEC field, such as AutoCAD and Revit
Benefits
Very competitive compensation package
Collaborative team environment
Career Growth with an active mentorship program to help guide your advancement as an IT Professional
Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
401(k) with a generous employer match
Company
M3 Technology Consultants, Inc.
Trust Your IT Systems to Work. Customize Your IT Plan.
11-50 employees
Funding
Current Stage
Early StageRecent News
thecanadianpressnews.ca
2025-07-07
thecanadianpressnews.ca
2025-07-07
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