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AAA Auto Club Enterprises · 12 hours ago

Claims Team Manager - Auto Liability

Providence, RI

Full-time

Onsite

Mid, Senior Level

$93K/yr - $124K/yr

4+ years exp

AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees serving 17 million members. The Claims Team Manager is responsible for overseeing the claims activities of a team, providing leadership and coaching to ensure compliance with regulatory requirements and best practices.

Insurance

Responsibilities

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)

Coach and counsel employees on performance in a responsive and timely manner

Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs

Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan

Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations

Maintain knowledge of current industry developments and best practices

Participate in committees and projects that will support the organization's goals and objectives

Qualification

Automotive Claims handlingChange managementLeadershipSupervisory experienceOrganizational skillsCommunication skillsInterpersonal skillsChartered Property Casualty Underwriter