Clover · 1 day ago
Clover Technical Support Specialist-Remote to Wisconsin Residents Only
United States
Full-time
Remote
New Grad, Entry LevelFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Clover Technical Support Specialist will be the primary technical point of contact for small businesses, diagnosing and resolving complex issues related to Clover POS systems.
Computer Software
No H1B
U.S. Citizen Only
Responsibilities
Assist with device preferences, configuration, and best-practice usage tailored to their business
Diagnose across hardware, firmware/app versions, peripherals, and networks (Wi Fi/Ethernet); verify configurations and compatibility; execute fixes using remote diagnostics and web portal tools
Troubleshoot equipment and processing errors while capturing and analyzing error data to distinguish root cause
Coordinate cross-functionally with internal service teams to deliver concise root cause analyses (RCAs) and proactively update case status until closure
Commit to deliver high quality outcomes; you will balance first-contact resolution on complex issues with quality and merchant satisfaction
Think in systems, not symptoms; you will connect dots across devices, networks, and payments flows
Qualification
Required
Demonstrated technical troubleshooting experience supporting hardware, software, web applications and APIs, and networks in a customer-facing or call center environment
Experience with networking fundamentals (Wi Fi/Ethernet troubleshooting)
Experience with basic operating system concepts (and device/peripheral setup and compatibility)
Experience reading logs and interpreting error codes; familiarity with web portals and concepts like API response status codes
High school diploma or general equivalency degree
This role requires being on-call during non-standard and/or overnight hours on a rotational basis
This role requires flexibility to work overtime that includes weekends and holidays
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
Preferred
Point of Sale or payments support experience including merchant acquiring, terminals, peripherals, Europay, Mastercard, and Visa
Evidence of complex case ownership, RCAs, and knowledge base contributions in metrics driven environment
Certifications or training (e.g., CompTIA A+/Network+, ITIL Foundation)
Experience with Android operating systems
Issue ownership and crisp communication, you will coordinate the right people and keep merchants informed
Benefits
Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
Clover
We're Clover - your partner in building a smarter business.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Middleton
Chief Financial Officer
Rashmi Thungathurthi
Sr. Architect | Sr. Staff | Developer portal , boarding , billing , partner tool & integrations.
Recent News
2025-09-05
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