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Teal · 4 days ago

Systems Engineer

Minneapolis, MN

Full-time

Onsite

Senior Level

$80K/yr - $110K/yr

5+ years exp

Teal is a premier Managed IT Service Provider formed from the merger of TechGen and Aligned Technology Solutions. The Systems Engineer will be responsible for designing, implementing, managing, and servicing clients' networks and critical systems, using modern AI-driven tools to enhance service delivery and documentation.

Artificial Intelligence (AI)Career PlanningEmploymentPersonal DevelopmentProfessional Services

Growth Opportunities

Responsibilities

Make our clients' day. Seriously, we love our clients, and we want them to enjoy working with us

Follows all company policies and protocols in the normal course of business

Responsible for supporting clients as a member of our high touch team, both on client sites (in the NOVA / DC Metro area) as well as from our office in Dumfries

Responsible for designing, implementing, managing, and servicing our clients' networks and critical systems with a Cloud First mentality

Resolve escalated issues from the Tier II Support and provide technical mentorship to others within the organization

Implementation, troubleshooting, and resolution of various technologies and systems, including by not limited to:

Microsoft Azure, Hyper-V, Server Virtualization

Microsoft 365 Intune, Conditional Access, Compliance Policies

Microsoft Server 2019, 2016, 2012 and other Operating Systems

Active Directory Group Policies, and Security

Microsoft O365 and M365

TCP-IP Networking

Backup and Disaster Recovery Solutions

Cisco ASA and Meraki Firewalls, VPNs and Security Solutions

Systems Management Tools

Utilize AI-based productivity and engineering tools, such as Thread, to assist with ticket review, documentation, scripting help, diagnostics, and creation of standardized procedures

Research and document processes to support ongoing projects

Write and organize documentation

Be awesome!

Qualification

Microsoft AzureMicrosoft 365 IntuneActive DirectoryTCP-IP NetworkingTechnical certificationsCloud First mentalityAI-powered toolsCustomer service skillsCommunicationTeam playerPositive attitudeAttention to detail

Required

Minimum 5 years of paid experience in a similar role

Highly responsive

Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills

Ability to document work and maintain accurate records

Resourceful – the ability to figure things out

Demonstrated technical skillset and experience

Ability to create documentation when needed

Ability to successfully pass a background check

Team player, we really mean this! This is a cornerstone of our culture

Positive attitude, no really, we mean this too

Excellent customer service skills and a “can do” attitude

High attention to detail

Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client

Be punctual, dependable, goal oriented, and able to receive constructive coaching

Reliable transportation

Bachelor's degree in a related discipline or equivalent experience

Must be comfortable adopting and using AI-powered tools as part of daily workflow, including AI-assisted troubleshooting and documentation