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Tennessee Board of Regents (TBR) · 8 hours ago

Administrative Support Associate – Receptionist

Murfreesboro, TN

Full-time

Onsite

Entry Level

2+ years exp

The Tennessee College of Applied Technology (TCAT) Murfreesboro is seeking a Receptionist to serve as the primary point of contact for students, faculty, staff, and visitors. This role involves managing front desk operations and providing essential administrative and customer service support to the Human Resources and Student Services departments.

Higher Education

No H1B

Responsibilities

Serve as the first point of contact for all campus visitors, students, faculty, staff, and external stakeholders

Greet visitors in a professional and courteous manner; determine needs and route inquiries appropriately

Answer, screen, and direct incoming telephone calls; take accurate messages and provide general information as appropriate

Maintain a welcoming, organized, and professional front office environment at all times

Provide clerical and administrative support to the Human Resources and Student Services departments

Assist with document preparation, filing, scanning, copying, and data entry

Maintain accurate records while ensuring confidentiality of sensitive student and employee information

Receive, sort, and distribute incoming mail and packages

Schedule appointments, meetings, and interviews as requested

Maintain physical and electronic filing systems in accordance with institutional and TBR record-retention requirements

Assist with maintaining logs, sign-in sheets, and visitor records

Support onboarding and student service processes through document distribution and intake assistance

Communicate professionally with internal departments to ensure accurate and timely responses to inquiries

Provide general information regarding campus operations, office procedures, and routing of services

Assist with campus events, meetings, and special projects as assigned

Adhere to all institutional policies, TBR guidelines, and confidentiality requirements (FERPA, HR records, etc.)

Maintain a high level of professionalism, discretion, and ethical conduct

Perform duties in a manner that supports efficiency, accuracy, and customer satisfaction

Qualification

Customer serviceMicrosoft OfficeConfidentialityOrganizational skillsVerbal communicationProfessionalismDiscretionMulti-line phone usageDocument managementTime management

Required

Post-secondary academic or technical credential

Two (2) or more years of experience in front office, administrative, or higher education setting

Experience supporting Human Resources, Student Services, or similar administrative offices

Experience working with confidential records and sensitive information

Demonstrated ability to provide professional customer service in a fast-paced environment

Basic proficiency in Microsoft Office (Word, Outlook, Teams, Excel) or similar office software

General office practices, procedures, and administrative support functions

Customer service principles and professional communication standards

Confidentiality requirements related to employee and student records

Strong verbal and written communication skills

Excellent organizational and time-management skills with attention to detail

Ability to use standard office equipment (multi-line phones, copiers, scanners)

Proficiency with email, scheduling tools, and document management systems

Ability to interact professionally with diverse populations

Ability to prioritize tasks and manage multiple responsibilities simultaneously

Ability to exercise sound judgment and discretion when handling sensitive information

Ability to work independently while supporting team objectives

Ability to adapt to changing priorities and operational needs

Work is performed in lobby and classroom environments

Position requires the use of a computer

Walking or standing to a significant degree; sitting for periods of time; be able to climb, bend and stoop; use body members (arms, hands, fingers)

Must be able to occasionally lift and/or move up to 20 pounds

Must be able to access and navigate all areas of the campus

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972

Nashville, Tennessee, USA

51-200 employees