Tech Observer · 8 hours ago
Financial Counseling Coordinator
Menomonee Falls, WI
Contract
Hybrid
Senior Level
$28/hr - $30/hr
7+ years expTech Observer is seeking a Financial Counseling Coordinator who will serve as the primary resource for the financial counseling team, providing leadership and advanced support. The role involves coordinating team coverage, training, mentoring, and ensuring compliance with organizational standards for patient assessments and financial assistance.
BiotechnologyLife SciencePharmaceutical
Hiring Manager
Shubham Singh
Responsibilities
Include coordinating Financial Counseling team coverage, training, and mentoring, ensuring compliance with organizational standards for conducting patient assessments for Medicaid eligibility, marketplace insurance, and Financial Assistance, along with creating accurate patient estimates and collecting prepayments
The coordinator collaborates on the development, review, and updates of policies and procedures to maintain accuracy and efficiency
Additionally, the Coordinator leads team huddles to communicate updates, address challenges, and foster team engagement
Travel between hospital locations for training and support purposes is required
To assist with ensuring accurate and timely execution of the responsibilities among designated staff consistent with hospital standards, policies, procedures, operational goals, and objectives
Provides progressive leadership and training to Financial Counselors and assists with the programs promoting continual quality improvement and corporate compliance
Other duties as assigned
Promotes continual quality improvement by randomly auditing daily reporting and staff activity
Works with related organizations and vendors, where applicable, to address and resolve patient financial activities, problems and issues
Assists Financial Counselors with exceptional or problematic cases for optional resolution or processing options
Cross trains and provides backup coverage for all Financial Counselor positions to ensure adequate Financial Counselor coverage for all areas within department
Respond to staff questions or requests for guidance in processing ongoing work and participate in or leads staff training as directed
Interacts with and provides timely and clear feedback to management, interacting with departments and other operational areas regarding issues, findings and observations
Provides input to manager regarding staff performance, professional conduct, or for new or updated documentation
Assists in the preparation of objective annual performance evaluations for staff, based on a set of predetermined measures or standards, monitored by department head review
Coordinates area staffing and backup coverage as directed by manager or supervisor including timecard management, staff scheduling, PTO requests, and call ins
Ensures all Epic work queues are worked timely
Understands Financial Assistance application workflow and assists in timely turnaround of processing applications
Monitors applicable Financial Counselor work queues to ensure that all initial patient financial activities have been completed, that account balances that have not been previously secured through insurance verification, and that other confirmed subsidy sources are addressed in a timely manner
Stay current on all regulatory updates and policies/procedures changes pertaining to Certification Application Counselors
Adhere to all state and federal regulations along with procedures pertaining to the Certified Application Counselor responsibilities
Qualification
Required
Knowledge gained through at least seven (7) - ten (10) years of focused experience
Bachelor's degree in Business, Management, Social Work, or related field is required
In lieu of degree a High School or GED
Preferred
Experience using computerized billing systems in the service industry
Experience in social work or case management
Microsoft Word, Excel, and other software programs
Company
Tech Observer
Tech Observer is a pharmaceuticals company that offers clinical research and analytical support services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
♚ Amit Krishnatry
CEO
Company data provided by crunchbase