OSL Retail Services · 8 hours ago
Wireless Sales Manager - W5242
US-NY-LIVERPOOL
Full-time
Onsite
Mid, Senior Level
$50K/yr - $65K/yrOSL Retail Services is a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations. The Wireless Manager will oversee daily operations, drive sales performance, and lead a team to deliver exceptional customer service in a high-energy retail environment.
Brand MarketingBusiness DevelopmentBusiness IntelligenceCRMInfrastructureRetail
Responsibilities
Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
Analyze sales figures, forecast future sales, and adapt strategies to market trends
Coordinate with the marketing department to implement promotional campaigns and sales initiatives
Ensure compliance with all company policies and procedures as well as legal regulations
Manage the department budget, including labor costs, supplies, and other expenses
Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
Report to upper management on sales results, potential customer issues, and the overall performance of the department
Various other duties, as needed
Qualification
Required
Retail management experience in wireless or electronics
Demonstrated ability to drive team performance, sales results, and service quality
Strong communication and presentation skills, essential for effective leadership and customer interactions
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
Physical ability to lift 30-50 pounds
Capability to stand or walk for extended periods during shifts
This is a full-time role that requires flexibility to work various schedules, including days, evenings, and weekends
Preferred
Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
Experience with recruitment, coaching, HR, and Canadian employment standards
Benefits
Competitive base salary
Commissions
Quarterly performance bonuses
Extensive employee discounts, including up to 50% off wireless services
RRSP matching
Paid vacation
Comprehensive training
Career development opportunities
Employee Assistance Program
OSL Cares
Women's Empowerment Mission
Daily access to earnings through Dailypay & Wisely cards
Various discount programs
Company
OSL Retail Services
OSL Retail Services provides performance optimization, brand equity, CRM and marketing solutions for business development & processes.
Founded in 2013
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brett Farren
CEO
Recent News
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