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Merrill Gardens · 9 hours ago

Senior Living Resident Experience Partner

West Covina, CA

Part-time

Onsite

Mid, Senior Level

1+ years exp

Merrill Gardens is a family-owned company dedicated to providing a supportive environment for seniors. They are seeking a Senior Living Resident Experience Partner to support residents in their wellness journey and assist with community operations, activities, care, dining, housekeeping, and maintenance.

Health CareLifestyleReal Estate

Responsibilities

Support smooth, efficient community operations by providing a high level of customer service to residents and assisting your community team members by achieving the standards as outlined in the HERO program

Activities – Assists the Active Living Program Director with all social activities in and out of the community. Help conduct activities that deliver vibrant cultural, physical, intellectual, educational, spiritual, social, service/volunteering, and special interest activities based on resident needs and input

Care – Assist residents with activities of daily living including dressing, meals, laundry, and general care

Concierge – Helps satisfy customer-driven requests for services that are typically found outside the community. This process includes all activities from the initial receipt of request to coordination and delivery of the product and service

Dining – Whether in the dining room or providing room service, responsible for ensuring residents are receiving meals efficiently. Maintains the Standards of Excellence established by Merrill Gardens for cleanliness, customer service, and proper deliver in an organized and timely fashion. Assist in the preparation of breakfast, lunch, and dinner meals as well as special events as directed by the Chef. Performs various kitchen cleaning and storage activities

Housekeeping – Upkeep of resident apartments and common areas throughout the community to ensure all areas are clean, neat, sanitary and safe for residents, guests, and team members

Maintenance – Assists in the physical upkeep and maintenance of both interior and exterior building(s) and surrounding property. The goal is to maintain the building and its furnishings and finishes in good repair and ensure all systems follow applicable safety and fire regulations and federal, state, and local codes

Reception – Provides the first impression visitors have of Front Desk and is responsible for greeting visitors, answering the telephone, and maintaining the front office area in a neat and organized manner

Other duties as assigned