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griddable.io · 10 hours ago

Senior Manager, Solution Engineering (SMB)

Chicago, IL

Full-time

Onsite

Senior Level

5+ years exp

Griddable.io is seeking a Senior Manager for Solution Engineering to join their leadership team for SMB Agentforce Customer Engineers. In this role, you will guide SMB customers through AI adoption, build a high-performing team, and champion product innovation while collaborating with various stakeholders.

AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware

Responsibilities

Drive Customer Transformation: Guide SMB customers through agentic transformation with strategic counsel on AI adoption, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery

Build a High-Performing Team: Foster a culture of technical excellence where the team is obsessed with quality, continuous learning, and creative problem-solving

Scale Go-to-Market Impact: Partner with Sales leadership, Sales Programs, and Core Solutions to develop bespoke plays, reusable assets, and the "SMB Agentforce Hub"—codifying wins into playbooks and sizzle reels

Champion Product Innovation: Serve as the "Voice of the Field" to Product and R&D, distinguishing unique edge cases from systemic needs to influence the Agentforce and Data Cloud roadmap

Grow Consumption & ACV: Lead the team in activating Agentforce and Data cloud in key accounts, overseeing POC delivery and activation programs that drive measurable business impact

Enable the Ecosystem: Partner with SI Partners on implementation approaches while leading internal Agentforce enablement for AEs and SEs across the SMB organization

Cultivate Technical Mastery: Maintain excellence standards where every team member continuously develops their knowledge in AI, through certifications, trainings and continuous enablements. Host monthly "agent bake-offs" to foster creativity and showcase the latest builds

Manage Product Feedback Loop: Partner with product teams to deliver must-have customer features and collect 'Voice of Customer' insights systematically to ensure our roadmap reflects field reality

Qualification

Solution EngineeringAI adoptionData strategyCustomer workshopsTechnical leadershipEmpathyCollaborationCreative problem-solving

Required

3+ years of leadership experience with a track record of building high-performing teams

Strong technical background with 5+ years in Solution Engineering, Forward Deployed Engineering, Consulting, or similar technical roles

Deep understanding of the 'build'—from LLMs and agent workflows to prompt engineering and flow templates—with ability to coach your team on technical details

Proficiency in data strategy and IT architecture to support deep conversations with Heads of IT, CIOs, and Chiefs of AI

You treat the business as your own, comfortable navigating shifting priorities with grace and agility

You view challenges not as roadblocks, but as opportunities to be creative and innovative

You lead with empathy, modeling calm and focus even during complex projects

You believe in the power of 'Collective Genius' and collaboration

Excel at working cross-functionally—partnering with Sales, Enablement, Product, and our broader ecosystem to achieve shared goals

Hands-on leadership style with willingness to be in the trenches alongside your team on customer engagements

You move beyond features to focus on business transformation, helping organizations rethink their processes with AI

Experience leading collaborative customer workshops that reimagine business processes and deliver measurable ROI

Data fluency with adoption metrics, consumption ACV, and ROI analysis

Company

griddable.io

Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).

Founded in 2016

San Jose, California, USA

11-50 employees