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BrainStation · 22 hours ago

Associate Director, Operations

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$100K/yr - $130K/yr

7+ years exp

BrainStation is a global leader in digital skills training and workforce transformation. As Associate Director of Operations, you will lead the New York team, enhance customer experiences, and cultivate partnerships within the tech community to strengthen BrainStation's presence.

Digital MarketingEdTechEducationHuman Computer InteractioniOSMobileProduct ManagementProject ManagementSoftware EngineeringUX DesignWeb Development

Responsibilities

Lead and Scale the Instructor Experience – build, oversee and grow a diverse network of digital leaders who teach in our courses and contribute to our events. You'll own the end-to-end journey — from strategic recruitment and onboarding to coaching, performance optimization, and recognition

Build and Strengthen Our Community of Experts – develop and maintain executive-level relationships with industry professionals across AI, Data, Product, Marketing, and Design — ensuring sustained engagement and contribution to our learning ecosystem

Expand and Deepen Industry Partnerships – drive collaboration with top companies, local organizations, and emerging startups to develop new learning opportunities, co-host events, and enhance BrainStation's influence in the NYC tech and business community

Oversee Impactful Events and Strategic Engagements – lead the planning and execution of high-impact in-person experiences — from onboarding and expert panels to large-scale community events — that elevate the BrainStation brand, foster connection, and inspire dialogue on the future of technology and innovation

Partner Cross-Functionally to Drive Excellence – collaborate with teams across customer experience, operations, marketing, and growth to ensure alignment on strategy, execution, and continuous improvement throughout the learner journey

Stay at the Forefront of Digital Innovation – act as a thought leader and advocate for emerging trends in technology and education, representing BrainStation as a knowledgeable, trusted voice in the industry

Qualification

Customer experienceRelationship managementTechnologyDigital innovationExceptional communicationStrategic thinkingCollaborationLeadershipAdaptability

Required

A Bachelor's degree or equivalent practical experience

7+ years in a customer experience, client-facing, or relationship management role

A strong, demonstrated interest in technology and digital innovation

Exceptional communication and executive presence — with confidence in outreach, relationship-building, and presenting to senior stakeholders

Proven ability to manage multiple priorities with precision, strategic thinking, and a proactive approach

A commitment to delivering outstanding experiences and building long-term trust with customers and partners

A collaborative mindset and ability to influence across teams and projects

Preferred

Experience in a startup or high-growth environment is a plus — you're adaptable, solutions-oriented, and energized by leading through change

Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings