Concentrix · 17 hours ago
Dynamics 365 Architect (Contact Center)
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $140K/yr
4+ years expConcentrix is a company focused on providing customer experience solutions, and they are seeking a Dynamics 365 Architect to drive and transform clients’ business applications. The role involves fostering technical and business relationships while leveraging Microsoft technologies to maximize value and transform businesses.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
You will drive positive Customer Satisfaction and become a trusted advisor to customers and partners by leveraging Microsoft Business Applications and D365 Contact Center implementation expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
You will provide feedback and insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement across Dynamics 365 Contact Center capabilities
For Consumption (Cloud & Support) growth, you will develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers. This includes showcasing the value of D365 Contact Center features such as intelligent routing, voice and digital engagement, real-time analytics, and AI-powered agent assist
You will identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise—including omnichannel deployment strategies, telephony integration, and workforce optimization within D365 Contact Center
You will identify growth opportunities as you leverage your knowledge of the products, services, and value propositions of Microsoft Business Applications and D365 Contact Center in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs
You will drive continuous alignment and improvement of individual skills to better support and enable customers’ and Microsoft’s business goals, including staying current with D365 Contact Center roadmap, features, and best practices
Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customers’ transformation journey—especially in modernizing customer service operations with D365 Contact Center
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND several years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software
Proven experience in Dynamics 365
Proven experience in Dataverse
Deep technical expertise in Microsoft Dynamics 365 for Contact Center and Power Platform—preferably from Enterprise-scale architecture, implementation, and operations
Proven, relevant experience working in a customer-facing role (e.g., internal and/or external)
Several years experience working on technical projects, including contact center modernization, omnichannel enablement, and AI-driven customer service solutions
Preferred
Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND proven, relevant experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
Technical Certification in Cloud (e.g., Azure, AWS, Google) and familiarity with Microsoft certifications related to Dynamics 365 Contact Center
Experience with telephony integration (e.g., Azure Communication Services, Teams), IVR design, and real-time analytics in customer service environments
Benefits
Medical
Dental
Vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2025-12-26
Hypepotamus
2025-12-24
2025-12-24
Company data provided by crunchbase