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Urban Resource Institute (URI) · 12 hours ago

PALS Program Director

New York, NY

Full-time

Hybrid

Lead/Staff, Director/Executive

$81K/yr - $81K/yr

2+ years exp

Urban Resource Institute (URI) is a well-respected organization that transforms the lives of domestic violence survivors and homeless families through comprehensive services. The Director of the PALS Program is responsible for overseeing day-to-day operations, ensuring compliance with grant reporting, and promoting pet-inclusive services for those impacted by domestic violence and housing insecurity.

Social

Responsibilities

Provide inclusive leadership and management to PALS program managers, which include the Direct Services and PALS for All areas of the program, by providing comprehensive oversight of the PALS’s operations and creating opportunities for professional growth

Cultivate leadership and professional development for staff. This includes but is not limited to promoting career pathways and promotions within URI, mentorship and internship opportunities, providing strategic direction, and training targets incorporated into individual staffing goals and objectives

Partner with the Program Manager of Centralized Intake to incorporate the PALS program into the new centralized intake process for Justice Initiatives

Provide guidance and support to program manager in responding to issues related to animal health and welfare, including crisis intervention

Ensure compliance with all grant reporting and achievements

Develop and achieve annual department and program-level goals in alignment with the theory of change and logic models as well as funder deliverables and in support of the mission and agency-wide strategic plan

Collaborate closely with other Justice Initiative program leaders and staff along with other departments within URI, namely Domestic Violence Residential and Homeless Families Programs to promote successful intra- and inter-department coordination

Work closely with the Associate Vice President of Justice Initiatives to create innovative program development that is aligned with survivor-led, equity-based solutions specifically for underserved communities

Assist with the development and implementation of consistent standards, policies and practices regarding client services and other agency protocols

Work collaboratively with the PALS team to monitor budget performance, track progress on budget to actuals in partnership with team members

Participate in fund development activities for the program and collaborate actively with URI’s Development and MarComm as well as Government Affairs Departments

Partner with Finance on budget modifications when needed

Train and ensure that PALS staff enter all client data accurately and in a timely manner

Complete KPI dashboard and other key data dashboards as well as monitor for progress including evaluating data to ensure that PALS is serving clients from an equity standpoint

Collaborate with Quality Improvement, Evaluation and Training Team to refine forms and reports within Apricot database to more accurately track and report on PALS’s data and KPIs over time

Engage with cross-sector partners alongside URI’s Government Affairs team to accomplish bold, equitable solutions to homelessness and domestic and gender-based violence in the NYC community and beyond

Represent the agency on coalitions, taskforces, working groups and committees focused on the intersection of social services and animal welfare

Lead expansion of co-sheltering efforts across NYC emergency, temporary, and permanent supportive housing for survivors of gender-based violence and those experiencing housing insecurity

Participate in regular staff meetings and training seminars to enhance and develop one’s skills

Attend coalitions, taskforces, working groups and committees focused on the intersection of human and animal welfare regularly and take on various leadership roles in support of broader sector goals

Other duties as requested based on department, program and/or organizational needs

Qualification

Domestic violence experienceAnimal welfare knowledgeSupervisory experienceData analysisPublic speakingTrauma-informed approachMicrosoft OfficeGoogle DocsApricot databaseBilingual (English/Spanish)

Required

Bachelor's degree, preferably a Master's, in social work or a related human services field

2+ years' experience preferably in a domestic and gender-based violence or other related setting with experience working with survivors and with knowledge of case management and client advocacy

2+ years of experience and/or extensive knowledge of animal welfare

2+ years of supervisory experience of direct service staff

Knowledge of animal behavior and welfare, and resources to support pet guardians in NYC

Comfort and experience with public speaking and conveying the importance of services that support and sustain the human-animal bond

Detail oriented and data-minded. Understand how data and outcomes can help tell the story of the work that we are doing to further drive impact

Highly motivated, with proven capacity to work independently, take initiative, and thrive in a high-volume entrepreneurial environment

Commitment to the vision and mission of Urban Resource Institute

Demonstrated trauma-informed and anti-oppressive approach when working with survivors of domestic and gender-based violence and in advocating for people and their pets

Demonstrated sensitivity and experience with and/or knowledge of domestic and gender-based violence within and against disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues

Willingness to travel to residential and community program spaces, and community partner sites across NYC

Computer proficiency in Microsoft Office, Google Docs, and Apricot

Preferred

Bilingual (English/Spanish) is a plus, but not required

Company

Urban Resource Institute (URI)

Founded in 1980, Urban Resource Institute (URI) offers innovative client-centered services to help transform the lives of domestic violence survivors and homeless families, with a focus on communities of color and other vulnerable populations.

Founded in 2013

New York, New York, USA

501-1000 employees