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AbleLight · 11 hours ago

Director Residential Operations

St Peters, MO

Full-time

Onsite

Mid, Senior Level

5+ years exp

AbleLight is dedicated to providing person-centered care and services to individuals with developmental disabilities. The Director of Residential Operations will lead a team to ensure quality care, support growth in residential services, and foster community relationships while maintaining compliance with regulations.

CharityEmploymentFinancial ServicesHealth CareNon Profit

Responsibilities

Align the passion and talents of others and create an environment where individuals and teams can thrive

Empower leaders, teams, and promote collaboration with operational leaders, human resources, quality, and nursing

Attract and hire leaders welcoming, onboarding, and mentoring new leaders on the team

Develop your team by coaching in the moment, identifying training and development needs and programs as part of Quarterly Connections

Facilitation of regular meetings and assuring required trainings are completed and documented for the support of People We Serve (PWS) and quality, compliance expectations

Show recognition and appreciation

Remove barriers, achieving results, and high levels of employee engagement

Actively supports quality through preparation and participation in state licensing survey as required and specifically in walk-through, exit meetings, and responses required

Maintains a focus on metrics and budget to positively support area and state business results

Demonstrates positive leadership behaviors leading the way through individual behavior

Act as an escalation resource for any colleague, person we support, or patient & guardian in the home if local leadership efforts to resolve a topic are not successful

Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating procedures

Develops plans that grow our residential services in their market and achieves our balanced scorecard results, through strong and collaborative working relationships with colleagues, leadership, PWS (People We Serve) and their parents and guardians, and corporate partners

Consistently reviews to assure working knowledge of regulations & updates

Identifying opportunities and needs for additional reimbursement opportunities and compliance

Ensures standard AbleLight operating procedures are followed to scale growth and achieve quality

Seeks data from internal and external resources, participates in local community organizations, professional groups, and industry memberships to ensure quality-focused, efficient delivery of person-centered care and services to those we are blessed to serve

Responsible for coordination, oversight of nursing, quality, and operational leadership within operational scope, in collaboration with the person supported, parents & guardians, external clinical or local/state representative & providers, and internal partners

Ensure timely, comprehensive, and objective documentation fully using AbleLight’s health information technology, human resource technology, and financial technology

Complete all individual training and development and direct Managers in adherence to training of direct reports within scope as required by local, state, federal and AbleLight policies and procedures

Ensures all related state and local licensing, regulations, and expectations are implemented consistently across the homes in their area of accountability

Qualification

Quality improvementLeadership experienceCollaborationCommunity engagementConflict resolutionListening skillsAccountabilityTechnology proficiencyFeedback skills

Required

Bachelor's degree in related field or equivalent experience required

Five to Seven years of previous experience in a work position, volunteer/community role, or educational setting that focuses on serving and helping others

Five plus years of leadership experience in a related field leading a dispersed team over a broad geography and proven success with market growth

Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve