Schneider Electric · 7 hours ago
Lead Service Representative - Illinois
Missouri, United States
Full-time
Hybrid
Mid, Senior Level
$96K/yr - $144K/yr
7+ years expSchneider Electric is a global leader in energy management and automation, and they are seeking a Lead Service Representative to join their ASCO Services team. This role involves coaching and mentoring Field Service Representatives, managing key customer accounts, and providing technical support for equipment installation and maintenance.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems
Manage several customer key accounts
Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required
Provide pre and/or post sales technical support to customers, including commissioning, installing, testing, and maintaining products, equipment, and systems
Develop innovative solutions to more complex technical problems that arise during start-up
Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs
Monitor and resolve recurring complex problems to ensure customer satisfaction
Troubleshoot, investigate, and resolve technical problems that arise during start-up
Produce leads for Service support and train customers on the features of the equipment purchased
Qualification
Required
7+ years' work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred
Exhibited leadership skills among peer group(s)
Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear
Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing
Demonstrated report and project summary writing skills
Preferred
Leadership skills necessary to mentor and support team members in the field
Customer engagement skills required to support the Power Services Manager in key interactions with customers
Benefits
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2025-12-30
2025-12-29
2025-12-25
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