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LiveU · 11 hours ago

Solutions Engineer - Public Sector

New York, United States

Full-time

Hybrid

Senior Level

5+ years exp

LiveU provides streaming and connectivity solutions for 1st responders and public information agencies, enhancing situational awareness through video transmission technology. The Solutions Engineer role supports the US Public Safety and Critical Infrastructure Sales division by addressing customer needs and integrating LiveU products into workflows.

BroadcastingNewsVideo StreamingWireless

Work & Life Balance

Responsibilities

Lead the technical sales process, understanding and translating customer needs into technical requirements

White glove handling and primary technical point of contact during pre-sales process

Assist with customer technical discovery using a solutions-based approach

Manage accounts in active demo/POC status

Act as a Subject Matter Expert (SME) for all LiveU products

Create workflow drawings that reflect the pre-sales design and eventual as-built state

Provide field support for LiveU software and hardware solutions

Assist with product deployment, installation, and troubleshooting

Provide training for customers & partners remotely and on-site

Work closely with Customer Success Manager once sales are complete and customer is active

Qualification

ITTelecommunicationsVideo encoding technologiesPrePost-sales supportVisio experienceRTSPSRTRTMP & WebRTCAES256 encryptionCellular networksLinux experienceSalesforce proficiencyCommunication skillsPresentation skillsTime management skillsProject management