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Wisp · 10 hours ago

Clinical Operations Manager/Director

United States

Full-time

Remote

Director/Executive

Wisp is a company dedicated to empowering patients by providing hassle-free sexual and reproductive care online. They are seeking a data-driven Clinical Operations Manager/Director to optimize their telehealth clinician workforce, ensuring efficient delivery of telehealth care while anticipating future needs and preventing operational bottlenecks.

Health CareWellnessWomen's

No H1B

Responsibilities

Lead clinical workforce capacity and surge planning to ensure the organization can respond effectively to demand variability, growth, and unexpected volume spikes

Partner with clinical leadership and finance on headcount planning and staffing models, ensuring appropriate coverage to meet current demand and forecasted growth

Define, build, and maintain clinical operations metrics, dashboards, and reporting to track performance, utilization, productivity, and operational risk

Continuously monitor operational data to proactively identify bottlenecks, inefficiencies, and emerging risks, and implement mitigation plans before they impact patient care or clinician experience

Collaborate cross-functionally with peers in licensing, credentialing, and onboarding to ensure clinicians are fully equipped, enabled, and deployed efficiently to deliver high-quality telehealth care

Collaborate with clinical colleagues to ensure clinicians are supported in their delivery of high-quality patient-first care

Qualification

Healthcare operations experienceTelehealth experienceData analysisCapacity planningKPI definitionCross-functional communicationProactive problem-solvingOrganizational skills