Omni Hotels & Resorts · 11 hours ago
La Mansion | Assistant Front Office Manager
San Antonio, TX
Full-time
Onsite
Mid LevelOmni Hotels & Resorts operates the Omni La Mansion del Rio, located along the historic Riverwalk in downtown San Antonio. The Assistant Front Office Manager will work closely with the Front Office Manager to oversee operations related to guest experience, managing various staff and ensuring compliance with service standards.
ConsultingEventsFood and BeverageHospitalityResorts
Responsibilities
Assist in all training with associates to meet Omni Standards
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
Handle guest complaints while maintaining a satisfactory impression
Knowledge of various hotel computer systems; adhere to all systems and controls of the Front Office and appropriate areas of responsibilities
Complete daily reports such as rate discrepancy report, check-out with balance report, and daily credit check
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
Prepare group information sheets
Assure knowledge and training of Marketing Programs of company and hotel
Complete weekly inventory to ensure adequate amount of supplies
Communicate with all department managers on continuing basis (shift changes/night audit)
Qualification
Required
Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel preferred
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
Ability to stand for the entire scheduled shift
Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills needed
Knowledge of Property Management Systems and related computer programs
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Chief Human Resources Officer
Recent News
2025-12-02
2025-11-15
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