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Pacific Hospitality Group · 15 hours ago

Director of Sales

Dallas, TX

Full-time

Onsite

Lead/Staff, Director/Executive

$115K/yr - $120K/yr

5+ years exp

Pacific Hospitality Group provides a unique value proposition to investors and team members through their owner/operator approach. They are seeking a Director of Sales to direct the day-to-day Sales & Marketing Department, ensuring departmental success and actively soliciting new business opportunities.

HospitalityResortsTourismTravel

Responsibilities

Provides guidance and direction to ensure overall departmental success. Manages subordinate sales and marketing staff. Responsible for the overall direction, coordination, and evaluation of Sales and Marketing Departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Responsible for planning department goals and directing team members to achieve results

Actively solicits new business opportunities through prospecting new customers and using network channels to open doors to new customers. Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel. Researches information on market and trends and the clients supporting those markets locally. Develops and implements individual and department sales plan to successfully identify and close new/additional business. Participates in community and industry events to market the property

Develops strategies for forecasting and analyzing sales needs and developing effective product responses, delivery systems and methods for measuring and evaluating results. Develops, implements and evaluates short and long-term tactics and programs focused on customer and market needs/conditions to ensure the achievement of revenue goals. Ensures accurate and current related sales/marketing data is readily available to support and document decision making processes

Plans, manages and evaluates all financial aspects of the sales efforts throughout the property to ensure cost effectiveness and optimal utilization of resources. Supports all staff's direct sales efforts including sales trips, off property functions and customer entertainment

Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings

Prepares annual budget. Achieves budgeted revenues, controls expenses and maximizes profitability within assigned areas. Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports. Makes decisions and takes action based on that information to maximize profitability

Ensures guests receive outstanding, consistent, exceptional service by working with other departments to communicate guest expectations and ensure expectations are met or exceeded. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints

Reporting to work as scheduled (on time and on regular basis) is an essential function of the job

Qualification

Sales experienceHospitality ManagementSales techniquesMarriott service standardsBudget managementMS Office proficiencyEnglish proficiencyCommunication skillsInterpersonal skillsProblem-solvingAttention to detail

Required

High school diploma or general education degree (GED), or equivalent combination of education and experience

Five or more years of related and progressive sales experience in hospitality

Possess solid knowledge of Marriott hotel service standards, guest relations and etiquette

Ability and experience in successfully leading and coordinating staff in a high volume, time sensitive environment

Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction

Ability to develop and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria

Completes all required training as scheduled

Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales

Requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions

Must be able to create and effectively provide sales presentations and materials to potential customers

Contacts sometimes contain confidential/sensitive information so the ability to use discretion is required

Must demonstrate positive attitude and professional demeanor

Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction

Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation

Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel

Strong attention to detail and the ability to handle multiple tasks

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, team members, guests and the general public

Must be able to speak, read, write and understand English to communicate with management, team members and guests

Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel

Work schedules will include working on holidays, weekends and alternate shifts

Position requires working from property location

Must maintain a clean appearance and professional demeanor