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Bozeman Health · 4 hours ago

Patient Service Representative- AMI (PT- 0.5 FTE, Day Shift)

Bozeman, MT

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Bozeman Health is a healthcare provider seeking a Patient Service Representative to manage patient interactions and administrative tasks. The role involves greeting and registering patients, handling billing and insurance inquiries, and supporting imaging services to ensure efficient patient care.

Health CareHospitalMedical

Responsibilities

Provides accurate admitting and registration functions for Imaging patients. Maintains proficiency with multiple billing and registration systems

Provides pre-billing services including obtaining insurance and billing information, updating systems as appropriate, providing estimates of exam charges, educating patients on medically necessary waivers and other compliance documents and obtaining appropriate signatures, obtains pre-authorization for studies as needed, may review payment arrangements and directs to billing office staff as appropriate. Interfaces with billing office for expedient charge capture, compliance, and customer service for all Imaging patients

Places orders for Imaging services. Ensures order appropriateness with documentation of signed order, pertinent diagnosis or reason for exam requiring an understanding of valid ICD-9 coding, adequate patient demographics

Provides telephone reception for busy department and physicians. This includes greeting customers and providing assistance, providing assistance to referring physicians and staff with report retrieval, facilitating scheduling, ordering of exams, locating prior studies. Ensures busy schedule is maintained with on-time appointments, key open appointment slots are filled, confirming appointments, assisting with rescheduling appointments and providing immediate service recovery as needed

Prepares patients for exam by education, exam specific paperwork, dressing, prep instructions, and communication with technologists. Escorts patient to physician office or further care for immediate referral needs, lab work, hospitalization, etc

Qualification

BLS certificationCPTICD9 codingMedicare billing knowledgeRadiology experienceOfficeBilling experienceComputer applicationsInterpersonal skillsCommunication skillsOrganizational skills