Sanford Health ยท 3 weeks ago
Customer Service Representative, Sanford Health
Fargo, ND
Full-time
Onsite
Entry Level
$16/hr - $25.50/hr
1+ years expSanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. The Customer Service Representative will provide effective handling of phone calls and ensure a positive experience for all members by resolving inquiries and promoting self-service options.
ChildrenEducationHealth Care
Responsibilities
Provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues ensuring a positive experience for all members in a fun and fast-paced atmosphere
Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries
Provides positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity
Responds to customer questions via inbound and outbound telephone calls and written correspondence
Partners with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions
Thoroughly documents interaction for accurate tracking and analysis
Promote the usage of self-service to callers as appropriate
Provide end-user support including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable
Highlight opportunities to address common inquiries through existing or new self-service functionalities
Identify opportunities to address common inquiries through improved knowledge management system content and improved methodologies
Ensure compliance with all corporate data administration rules, data security standards, as well as Sanford Health policies and procedures
Follow all Customer Service policies, processes and guidelines
Ability to deliver high quality customer service consistently in a professional manner
Ability to follow strict policy guidelines
Ability to deal effectively with dissatisfied customers
Strong communication skills
Flexibility to accommodate staff scheduling changes
Strong customer service focus
Strong interpersonal and listening skills
Ability to handle multiple customer requests in a timely manner
Attention to detail (particularly with entering data)
Ability to follow standard operating procedures
Must have a positive attitude, the ability to learn quickly, and adapt easily to change
Qualification
Required
Minimum of one year experience in providing customer service
General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange)
General organizational and proficient problem solving skills
Preferred
High school diploma or equivalent preferred
bachelor's degree is preferred
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
A 401(k) retirement plan
Work/life balance benefits
A generous time off package
Company
Sanford Health
Sanford is a healthcare company providing research, education and clinical care.
10001+ employees
H1B Sponsorship
Sanford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (37)
2023 (38)
2022 (51)
2021 (64)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Baier Roger
CEO
Bill Gassen
President & Chief Executive Officer
Recent News
2025-11-20
2025-11-01
Company data provided by crunchbase