The Coca-Cola Company · 2 days ago
Product Design Researcher (3 openings)
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$148K/yr - $166K/yr
4+ years expThe Coca-Cola Company is seeking multiple Product Design Researchers to enhance their in-house design and research practice. The role involves partnering with various teams to conduct user research that informs product decisions and improves customer experiences.
Consumer GoodsFast-Moving Consumer GoodsFood and BeverageManufacturing
No H1B
Responsibilities
Plan and lead end-to-end research using interviews, usability testing, concept evaluations, diary studies, and lightweight surveys
Shape discovery by defining research questions, uncovering unmet needs, and clarifying user pain points across customer, partner, and associate journeys
Evaluate solutions through rapid prototyping tests, comparing design concepts, and identifying usability risks early
Analyze and synthesize qualitative and quantitative signals, including interviews, field observations, surveys, behavioral data, and analytics
Translate insight into clear, structured findings that inform product decisions and priorities
Create research artifacts such as journey maps, mental models, service blueprints, and opportunity frameworks
Embed continuous research into product team rhythms through regular touchpoints and lightweight studies
Partner with Product and Design to connect insight to design choices, trade-offs, and roadmap decisions
Champion the user throughout discovery, refinement, backlog prioritization, and post-launch iteration
Work closely with Designers, Product Managers, Engineers, and Data partners to ensure insight carries through into execution
Partner with Analytics to design mixed-methods studies and triangulate qualitative insight with behavioral data
Contribute to a shared research practice, standards, and ways of working
Qualification
Required
4+ years of hands-on design or user research experience in digital product environments
Strong command of qualitative methods including interviews, usability testing, concept evaluation, and contextual inquiry
Experience designing and analyzing surveys for directional or exploratory insight
Ability to break down complex systems and behaviors into clear, structured insights
Strong analytical thinking, with comfort interpreting both qualitative and quantitative signals
Excellent communication and storytelling skills that influence decisions across disciplines
A portfolio that demonstrates end-to-end research and how insights shaped product outcomes
Bachelors degree required
Preferred
Experience conducting research in multi-role, multi-touchpoint, or operational environments
Familiarity with research and synthesis tools such as Dovetail, Lookback, UserTesting, Qualtrics, and analytics dashboards
Experience partnering closely with Data & Analytics on mixed-methods studies
Exposure to service design, workflow-heavy environments, or complex ecosystems
Familiarity with AI-assisted research or insight-generation tools
Advanced degree in HCI, psychology, design research, or a related field is a plus
Benefits
A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Company
The Coca-Cola Company
The Coca-Cola Company is a soft drink manufacturer & distributor that makes a variety of soft drinks, including diet coke and regular coke.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1919-09-05IPO
Leadership Team
Henrique Braun
Chief Operating Officer
Jennifer Henry
Senior Vice President, Strategy and Corporate Development
Recent News
Company data provided by crunchbase