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Rise Broadband · 2 hours ago

Representative, Customer Retention

Irving, TX, US

Full-time

Onsite

New Grad, Entry Level

Rise Broadband is seeking Customer Retention professionals to join their team in the Dallas metro area. The Representative, Customer Retention will primarily focus on retaining customers who are considering disconnecting or downgrading their service by addressing their concerns and promoting the value of the company's products and services.

Digital MediaMobileTelecommunications

Responsibilities

Retain customers by identifying reasons for request to disconnect or downgrade, resolving issues, and overcoming concerns

Promote, recommend, and sell the value of Rise Broadband products and services based on a logical relationship to the customer’s needs and interests

Demonstrate strong negotiation, selling and closing skills

Discuss product and feature benefits and pricing to meet the needs of the customer

Meet or exceed retention goals and other metrics for productivity, quality, and customer experience

Maintain up-to-date knowledge of the company’s current promotions, products, and technology

Document and track results of saving or reinstating customer accounts

Provide feedback to support staff and leadership on the success of the program and recommend opportunities for improvement

Qualification

Sales experienceNegotiation skillsProblem-solving skillsCustomer retention experiencePC proficiencyWordExcelWindowsInterpersonal communicationAttention to detailDecision making