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Avenue5 Residential · 2 hours ago

Senior Maintenance Supervisor

Phoenix, AZ

Full-time

Onsite

Senior Level

5+ years exp

Avenue5 Residential is a property management company seeking a Senior Maintenance Supervisor. The role involves overseeing day-to-day maintenance operations, ensuring compliance with policies and regulations, and managing the maintenance team to uphold property standards.

Property ManagementReal EstateRental

Growth Opportunities

Responsibilities

Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met

Review and track the progress of service requests and identify chronic maintenance issues

Respond to maintenance-related issues promptly as outlined in Avenue5 policy and practices document while maintaining a professional demeanor

Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as dictated by state guidelines

May perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, and ceramic tile repair

May perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf cart, elevator, and more

Responsible for work order systems accuracy by verifying all orders are completed promptly to company standards and the resident’s satisfaction

Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement

Oversee and assist with the management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods

Promptly communicate with the maintenance team and property manager concerning all maintenance issues at the property

Observe and promote safety and risk management per local, federal, state, and company rules and regulations

Help monitor response times for emergency on-call/ after-hours maintenance assignments, and address issues as needed. May participate in on-call rotation, as necessary

Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and always interact courteously and professionally with current and potential residents

Foster a positive, active, and collaborative relationship with residents, other properties, and associated agencies

Conduct pre-move-in and post-move-out apartment inspections and ensure timely completion of quality unit turns

Act as a mentor to the maintenance team

Always maintain a professional demeanor and appearance, promoting the same to the entire team

Responsible for the administration of the company risk management program

Complete special projects as assigned by management

Promptly communicate with the property manager concerning maintenance issues at the property

Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy

Work with the property manager to ensure the team and the property are compliant with company, ownership, state, and federal policies and standards

Walk property weekly with property leadership to collaborate on property challenges and operations

Responsible for ensuring maintenance costs remain within the allotted property budget and providing input on expenses for future budgets

Perform other duties as assigned

Qualification

General maintenance skillsCarpentry skillsProperty management experienceCustomer service skillsOrganizational skillsMulti-tasking abilityBasic math skillsProfessional appearanceSafety complianceEnglish proficiencyTime-management skillsConflict resolution skillsConfidentiality maintenance

Required

High school diploma or equivalent is required

At least five years of experience in the property management industry or directly related field

Possess general maintenance and carpentry skills

Ability to read, write, and understand English

Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system

Excellent customer service and interpersonal skills with the ability to relate to others

Strong organizational and time-management skills

Ability to multi-task

Ability to perform basic mathematical functions

Ability to cope with and defuse situations involving angry or difficult people

Ability to maintain confidentiality

Must maintain a professional appearance and comply with the prescribed uniform policy

Must maintain a valid driver's license, clean driving record, and current auto insurance is required

Must comply with all safety requirements

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Required to maintain a regular schedule which may require working outside business hours, weekends, and non-traditional holidays

May be required to be on-call and assist during property staff deficiencies

Ability to lift, push, and pull up to 100 pounds

Ability to work with arms raised overhead

Ability to move up and down stairs and ladders

Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time

Ability to bend at the waist and knees to lift boxes, appliances, furniture, shovel snow, etc

Ability to tolerate extreme climate changes dependent on the season and location

Ability to tolerate repetitive motion with body extremities including, hand, knees, wrist, hips, feet, etc

Ability to travel on all forms of public transportation (e.g., airplanes, trains, rental cars, etc.)

Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly

Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound

Visual requirements including color, depth perception, and field vision

Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

Ability to tolerate stressful situations